About this Report
Introduction Basis of Preparation
This is the fourth Environmental Social and Governance (ESG) Report issued by Changshu Rural Commercial This Report primarily references the Guidelines No. 14 of Shanghai Stock Exchange for Self-Regulation of
Bank Co. Ltd. to disclose and demonstrate its ESG practices and performance to stakeholders. The Board of Listed Companies—Sustainability Report (Trial) and the People’s Bank of China’s Guidelines for Environmental
Directors guarantee that there are no false records misleading statements or material omissions in this Report Information Disclosure by Financial Institutions. It also draws on both international and domestic frameworks
and are responsible for the authenticity and validity of the information contained herein. including the United Nations Sustainable Development Goals (SDGs) and the Sustainability Reporting Standards
(GRI Standards) published by the Global Reporting Initiative (GRI). The Report is prepared with a focus on
Timeframe industry context and emphasizes corporate characteristics ensuring alignment with ESG (Environmental Social and Governance) principles sustainability practices and social responsibility standards.The period covered by this Report is from January 01 2024 to December 31 2024 unless otherwise specified.Some information has exceeded the said period to ensure the completeness of this Report. Report Publication
Reporting Scope The Report is available in electronic formats. You can download the electronic version from the Shanghai Stock Exchange website (www.sse.com.cn) and the s official website (www.csrcbank.com) of Changshu Rural
Unless otherwise specified this Report is about the Changshu Rural Commercial Bank Co. Ltd. and covers Commercial Bank.its headquarters branches and subsidiaries a scope that is identical to the scope of its consolidated financial
statements. Any deviation from the said scope will be stated in the Report. Reader Feedback
Data Sources We welcome your thoughts and suggestions on the content of this Report or the ESG initiatives of Changshu
Rural Commercial Bank. Please take a moment to fill out the Reader Comment Form at the end of the document
All information and data used in this Report are from materials made public by governmental agencies and the and send it to us at 601128@csrcbank.com. Your feedback is important to us and we are committed to listening
formal documents and disclosures of Changshu Rural Commercial Bank. All financial data referenced in this carefully and making improvements moving forward.Report are subject to the annual report and other data are from internal statistics of Changshu Rural Commercial
Bank. All monetary amounts are expressed in Renminbi (RMB) unless otherwise stated.Table of Contents
Message from the President 08 Governance as a Safeguard: Ensuring Environment Commitment Advances Special Topic Corporate Stability A Beautiful Homeland
About Changshu Rural Commercial Bank 10Starting with “Agriculture RuralSustainable Development Management Party Building as the Pilot: Setting Sail for a New Optimizing the System to Reduce Emissions and 14 Areas and Farmers” to Enhance Rural 28 52 Journey and Reaching New Heights Increase Efficiency
Revitalization and Benefit Households Strategic Planning and Holistic Governance 32 Low-Carbon Actions in Response to Change 53
Comprehensive Risk Control and Compliance 38 Green Finance for Deeper and Broader 56
Construction of the Rural Finance System 17 DevelopmentAccurate Disclosure and Efficient Communication 42
Innovation in Rural Credit Products 20 Green Concept Operation First 61
Digital Blueprint: Lean and Efficient Journey 44
Innovation in Rural Finance Services 22
Rural Digital Service Platform 24
Embracing Responsibility to Expand Centering on Society: Promoting
Development Opportunities and Tangible Livelihood Projects
Foster Growth
Empowering Through Finance: Fostering 66 Safeguarding Rights and Interests: Prioritizing 86
Prosperity in the Real Economy Employees
Inclusive Livelihoods and Enhancing Welfare 73 Diversified Cultivation: A Path to Progress 90
Standardized Supply: Supporting Development 78 Humanistic Care: Supporting Employees Every Step 96
of the Way
Precise Prevention and Control: Safety at the Helm 99
Leading the Way in Public Welfare: Renewing Rural 104
Communities
Appendix I：Index of Indicators 106
Appendix II：Reader Comment Form 1088 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Message from the President 9
Message from the President
The year 2024 signifies a crucial turning point for fully embracing the spirit of the 20th National Congress of the Communist Party Advancing Towards Green Development. Changshu Rural Commercial Bank is committed to aligning with national strategies for carbon peak
of China. At Changshu Rural Commercial Bank we are dedicated to supporting agriculture and small businesses serving the real and carbon neutrality and is making steady progress in transitioning to a green and low-carbon economy. We are continuously improving our
economy and contributing to rural revitalization. Our goal is to be a champion of inclusive finance and a leader in rural finance. Over governance framework for green finance operations to support sustainable agricultural development the creation of beautiful countryside and
the past year we have made significant strides continuously bolstering our comprehensive strength. Our total assets achieved 366.6 initiatives for energy conservation and emission reduction. We are actively refining our green finance strategy establishing a robust credit policy
billion RMB total deposits 286.5 billion RMB and total loans 240.9 billion RMB. We are proud to rank 385th among the top 1000 and management framework based on a unified approach and supported by four key mechanisms. We are building a comprehensive green
banks globally and 76th among the top 100 banks in China. For seven consecutive years we have ranked first among county-level finance product matrix that emphasizes our commitment to environmental and social responsibilities. Additionally we enhance our capacity for
rural commercial banks in the Gyroscope evaluation system. Additionally for six consecutive years we have received the highest identifying environmental and social risks while actively exploring feasible sustainable development models.grade of A in the Shanghai Stock Exchange’s information disclosure evaluation. Our brand influence is unparalleled among county-
level rural commercial banks and we are making solid progress toward sustainable development. Embracing Responsibility and Spreading the Warmth of a Bank for People Changshu Rural Commercial Bank embodies a people-
oriented business philosophy through tangible actions placing a high value on the professional competence and skill enhancement of its
Enhancing Governance and Optimizing Corporate Governance Efficiency. Changshu Rural Commercial Bank is committed to employees. The Bank is dedicated to improving safety management standards by conducting comprehensive safety training and drills for all staff.the comprehensive leadership of the Party. Grounded in the new stage of development we actively implement modern development We actively promote inclusive finance advancing three types of credit strengthening our three-tier network and providing doorstep services
concepts. We focus our market positioning on serving agriculture rural areas and farmers—as well as small businesses. We uphold to thousands of households through an effective combination of household visit big data and grid management. Our commitment extends to
a strong commitment to risk compliance excel in anti-money laundering initiatives strategically plan our capital allocation and rely on carrying out public donation initiatives and volunteer services. The Bank significantly enhances support for key areas and vulnerable sectors of
our strategic deployment featuring capital-light comprehensive digital and eco-friendly initiatives. Our efforts center on strengthening the real economy demonstrating the responsibility and commitment of a county-level rural commercial bank through real actions. We add vibrant
four critical strategic elements while steadily advancing five major initiatives. We engage in thorough research on corporate energy to rural revitalization and local prosperity confidently striding toward a future of common wealth.governance to solidify our compliance and risk management practices firmly safeguarding investor rights and continuously optimizing
our investor relations management system. Moreover we are at the forefront of digital and intelligent innovation accelerating the In 2025 Changshu Rural Commercial Bank will deeply engage with and implement the spirit of the 20th National Congress of the Communist
strategic development of our digital operations. We aim to build a comprehensive digital operation system that fully advances digital Party of China along with its second and third plenary sessions. The Bank will focus on specialized operations and differentiated development
empowerment across our organization. uniting efforts to pursue progress. We are committed to striving hard to open a new chapter and will follow the path of sustainable development.March 21 202410 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report About Changshu Rural Commercial Bank 11
About Changshu Rural Commercial Bank
The world’s top 500 most valuable banking brands
The world’s top 1000 banks.Bank Overview “TOP500”
According to the latest rankings by The Banker magazine
Jiangsu Changshu Rural Commercial Bank Co. Ltd. was established on November 28 2001 through jock stock restructuring. With over 60 years
of history it is one of the first joint-stock rural financial institutions in China. The Bank was listed on the Shanghai Stock Exchange on September
30 2016 (Stock Code: 601128). According to the latest rankings by The Banker magazine Changshu Rural Commercial Bank has been
recognized among the world’s top 500 most valuable banking brands and the world’s top 1000 banks.Pioneer in Dedicated Trailblazer in Explorer in
Rural Finance Advocate of the Capital Village Banks
Reform Microfinance Market
Guided by the spirit of exploration characterized by a daring In 2009 the Bank established a divisional microfinance Thanks to its differentiated market positioning the Bank’s Grounded in the exploration and practice of inclusive finance
attitude of daring to venture daring to experiment and daring institution creating a professional replicable and industry- microfinance offerings have garnered significant investor the Bank focuses on developing village banks to replicate and
to act Changshu Rural Commercial Bank has emerged as a leading core technology for microcredit. It has since served interest placing its stock valuation among the industry’s promote the Changshu Rural Commercial Bank Microfinance
trailblazer in China’s restructuring of rural finance institutions. over 560000 loan customers. Notably more than 60% of total top tier. It was the first listed rural commercial bank to issue Model. In September 2019 it launched the first investment
As one of the first rural small and medium-sized financial loans are allocated to support small and micro businesses convertible bonds and successfully convert them into shares. management-style village bank in Haikou Hainan Province
institutions in the country the Bank took the lead in welcoming over 70% are directed toward agriculture-related sectors and For seven consecutive years it has ranked first among county- overseeing the centralized management of 35 Xingfu Village
the Bank of Communications as a strategic investor and nearly 80% are invested in the real economy. level rural commercial banks in the Gyroscope evaluation Banks across six provinces: Yunnan Hubei Jiangsu Henan
its largest shareholder while also investing in seven other system and has received an A rating in the Shanghai Stock Hainan and Guangdong.rural financial institutions. As of the end of December 2024 Exchange’s information disclosure evaluation for six straight
Changshu Rural Commercial Bank including its village banks years.reported total assets of 366.6 billion RMB total deposits of
286.5 billion RMB and total loans of 240.9 billion RMB.
Corporate Culture
Goal Level: Spirit Level: Philosophy:
Vision Mission Spirit Core Values Operations Development Management Talent Service
Rural Finance Leader Inclusive Finance Reflective Optimism Honesty and Dedication Focus on small and medium Dare to explore Compliant Inclusive and People-Oriented Services
Responsible Bank Courageous Innovation Sharing and Growth businesses; Keep flexible and Develop robustly Better employee-first Trusted Partner
efficient12 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report About Changshu Rural Commercial Bank 13
History Awards and Honors
The 2024 The 2024
2001 2007 2008 The 2024 World’s 500 Valuable Top 500 Most Valuable World’s 1000 Banks Bank Brands Chinese Brands
On November 28 Changshu On August 18 the Xianfeng Village Bank A microcredit project team comprising
Rural Commercial Bank officially was established in Xianfeng County 10 members has been formed and 385 th 325 th 435 th
opened becoming the first in located in the Enshi Tujia and Miao we have introduced IPC technology
the country to complete the Autonomous Prefecture of Hubei Province. from Germany to explore avenues for The Banker Brand Finance Brand Finance
shareholding structure reform. inclusive finance. July 2024 March 2024 May 2024
On December 24 the Bank made history
by becoming the first rural small and On December 15 we inaugurated our
medium-sized financial institution in the first branch outside of Changshu the The Gyro Evaluation System for
country to successfully bring on board the Haimen Sub-branch in Nantong City. The 2024 County-Level Rural Commercial 2024 China Top 500
Bank of Communications as a strategic Top 100 Chinese Banks Banks for the Year 2024 Service Enterprises
investor.
76 th 1 th 317th
201620142013
China Banking China Banking CHINA ENTERPRISE CONFEDERATION&
Association (CBA) Association (CBA) China Enterprise Directors Association
On September 30 the Bank On August 26 the Bank’s first branch Significant progress has been August 2024 October 2024
successfully debuted on the was opened in Yancheng. made in establishing a network September 2024
A-share main board under the o f v i l l a g e b a n k s . R e c e n t l y
stock code 601128. In December the Group’s total assets Tangyin Village Bank in Henan 2023- 2024 Annual Information Disclosure 2024 High-Quality
surpassed 100 billion RMB. Development BankYiyang Vil lage Bank in Henan
and Dangyang Village Bank in Tianji Award
Hubei have all been successfully A
launched. STCN
Shanghai Stock Exchange November 2024
September 2024
201920202022
2023 National Outstanding Main 2024 Wind Xingxuan Wealth
Sponsoring Bank for Village Banks Managers Assessment
On September 19 the nation’s In December the Group’s total assets The acquisition of our first village Xingfu Village Bank
first investment-management bank has been success fu l l y Outstanding Institution Awardsurpassed 200 billion RMB.village bank was established in finalized. On October 28 Zhuhai Village Bank Development WIND
Haikou Hainan. Xiangzhou Xingfu Village Bank Forum of China August 2024
officially opened for business. November 2024
20242023
In December the Bank successfully In January the Group’s total assets
completed i ts f i rs t merger and surpassed 300 billion RMB.acquisition of a village bank and
established new branches.14 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report About Changshu Rural Commercial Bank 15
Sustainable Development Management Communications with Stakeholders
Changshu Rural Commercial Bank is committed to enhancing its identification and management of material issues. By analyzing industry policy
Changshu Rural Commercial Bank has enhanced its strategic framework for sustainable development by revising the Board of Directors’ Strategy trends and benchmarking against peers the Bank actively gathers stakeholders’ concerns and expectations through various channels including
and the Work Rules of the Rural Finance Committee. This move integrates Environmental Social and Governance (ESG) management into electronic surveys. This comprehensive approach allows the Bank to identify key material issues enabling it to steer its sustainable development
the core of its corporate governance. The committee has been clearly assigned several key functions: it will proactively research industry ESG initiatives toward clear objectives and focused priorities.development trends and actively respond to both international and domestic policy directions as well as stakeholder demands. The committee will
coordinate the formulation of ESG strategic plans and establish a dynamic evaluation mechanism to regularly calibrate the alignment between Determination of Material issues *Matrix of Material Issues
ESG issues and the Bank’s strategic business operations. Additionally it will review and approve the annual ESG report offering decision-making
recommendations on key sustainability matters including climate change response and innovative inclusive finance strategies Through strategic Identify
integration innovative mechanisms and data-driven approaches the Bank has achieved a deep integration of sustainable development with
business growth thereby creating social value while effectively serving the real economy. The Bank i den t i f i es key i s sues t ha t Inclusive finance
significantly impact its financial performance Employee responsibilities
as well as those with considerable economic
Responsibility Management social and environmental implications by Risk control and compliance
IPR management Corporate governance
analyzing national macro policies industry Rural finance
Changshu Rural Commercial Bank attaches equal importance to the legal rights and interests of its stakeholders while taking attention to its development trends its own growth strategies
own high-quality development. The Bank fully understands the expectations and demands of its stakeholders. It actively builds communication and bo th domest i c and in te rna t iona l Green finance
Supplier management Customer responsibility
channels and engages in dialogues with stakeholders responding to their needs and concerns by effective means. This helps ensure positive sustainability standards. Real economy support
and effective interactions and communications. Environment management system
Anti-bribery and anti-corruption
Assess Investor appropriateness management Occupational health and safety.Communications with Stakeholders The Bank invites key internal and external Data security
stakeholders to participate in a survey Public interest Digital transformation
by distributing electronic questionnaires. Labor standardsKey Strategic planning
stakeholders Expectations and concerns Communication channels
It performs a quantitative analysis of the Anti-money launderingESG management
identified issues to gauge their materiality for Resource management Party building
*Compliance with national laws and regulations the Bank’s financial performance as well as
*Supervision and assessment
Governmental *Alignment with national and regional strategies their economic social and environmental
Dual carbon strategy initiatives
*Information submission
bodies and *Lawful operations and tax payments impacts. Green office*Work meetings
regulators *Safety in operations Innovative development*Daily communication and reporting
*Active responses to climate change Greenhouse emissions reductionRank and finalize
*Online meetings
*Robust corporate governance mechanisms
Investors/ *Information disclosure The 2024 matrix of issues upon review by the *Better information disclosure
shareholders *Performance roadshows Board of Directors results in a list of issues *Performance growth and return on investments
*Exchanges and interviews ranking by materiality from high to low. Issues
of the highest materiality are disclosed in
*Protection of basic rights detail in the Report.*Better salaries and benefits *Trade union
Employees *Facilitating career development *WeChat public accounts Importance to Company
*Safe workplace *Questionnaires *List of Material Issues Environment Social Governance
*Work wellbeing
*Questionnaires Rural finance Data security Supplier management
*Ensuring product quality 1 10 19
Customers *Messages via WeChat official account and official website*Privacy protection 2 Inclusive finance 11 Anti-bribery and anti-corruption 20 Innovative development
*Online communication/offline visits
*Responding to customer needs
*Daily communication with relationship managers 3 Risk control and compliance 12 Anti-money laundering 21 Investor appropriateness management
*Business negotiations 4 Occupational health and safety 13 IPR management 22 Party building
*Sustainable supply chain
*Customer satisfaction survey
Partners *Fair biddings 5 Employee responsibilities 14 Customer responsibility 23 Public interest*Procurement information disclosure
*Contract fulfillment
*Industry exchanges 6 Real economy support 15 Dual carbon strategy initiatives 24 ESG management
*Driving economic development in the community *Communication and exchanges 7 Labor standards 16 Environment management system 25 Green office
*Promoting employment stability *Daily visits
Communities 8 Green finance 17 Digital transformation 26 Resource management
*Taking part in activities for the public interest *Volunteering
*Reducing the impact of production and operations on community *Public welfare activities 9 Corporate governance 18 Strategic planning 27 Greenhouse emissions reduction
Importance to stakeholders16 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Starting with “Agriculture Rural Areas and Farmers” to Enhance Rural Revitalization and Benefit Households 17
Special Topic
Starting with “Agriculture Rural Areas and Farmers”
to Enhance Rural Revitalization and Benefit Households
Changshu Rural Commercial Bank is dedicated to fully implementing General Secretary Xi Jinping’s significant insights on agriculture rural Construction of the Rural Finance System
areas and farmers. We strive to grasp the directives outlined in the No. 1 Central Document specifically the Opinions of the Central Committee
of the Communist Party of China and the State Council on Learning from the ‘Demonstration of a Thousand Villages and Renovation of Ten Changshu Rural Commercial Bank is committed to a Party-led approach deepening cooperation with governments and aligning with the
Thousand Villages’ Project to Effectively Promote the Comprehensive Revitalization of Rural Areas. Our commitment extends to executing the broader goals of enhancing rural governance. We are focused on strengthening financial support in key areas while optimizing our financial
strategies set forth by the central provincial and Suzhou governments regarding agricultural and rural development. We are actively engaged in service system and mechanisms for agriculture rural areas and farmers. Guided by the principle of government-led bank-supported multi-party
the rural community market and are dedicated to promoting revitalization and development throughout the city. participation and benefiting the public the Bank tailors its strategies to local conditions by establishing joint working groups and implementing
grid-based joint management services. Seizing the opportunity presented by our three credit creation projects we aim to foster government-bank
collaboration promote financial literacy and develop integrated service outlets that combine government affairs village affairs business affairs
Performance Highlights in 2024 and financial services. This coordinated approach not only enhances government-bank collaboration but also elevates the overall level of rural
governance.Balance of loans YoY change of balance of loans
involving rural affairs involving rural affairs Rural Development Plan
155.934 Billion RMB 4.89 % Changshu Rural Commercial Bank is fully committed to the objectives of financial support for rural revitalization and the modernization of
agriculture and rural areas. Drawing on local agricultural resources and our initiatives in rural revitalization we have developed the Three-Year
Plan for Financial Support for Rural Revitalization (2024-2026). This plan outlines a strategic framework for our rural financial services over the
next three years.“Digital Smart Platform”
As a bank deeply rooted in the community we will continue to embrace our mission of supporting “agriculture rural areas and rural residents”and “micro-finance and community finance’’. We are dedicated to fully implementing the Three Credits initiatives— household agriculture andTotal users Operations Cumulative trading amount village. Through innovative financial services characterized by household visit + big data + grid outreach we aim to promote inclusive financial
models. This includes the Financial+ integrated service circle Secondment + Grid support for rural revitalization and the Government Affairs +
1097 ﹥206100 22.371 Finance comprehensive service systems for new urban residents. Our goal is to establish a specialized bank that effectively serves the needs of Billion RMB local rural revitalization fostering growth and prosperity within our communities.
2024 Awards Relating to Agriculture Rural Areas and Farmers
2023 Award for Contributions to Serving Agriculture Rural Areas Changshu Bureau for Finance Supervision and Administration
and Farmers Changshu Media Convergence Center
2023 Advanced Unit in Rural Finance News Reporting and
China Economic Times
Publicity
Unit with Remarkable Achievements in Serving Rural Suzhou Regulatory Branch of the National Financial Regulatory
Revitalization Administration (Suzhou Jinfa [2024] No. 1)
2023 Advanced Unit in the Modernization of Agriculture and Rural Work Leading Group of the Suzhou Municipal Committee of the
Rural Areas in Suzhou Communist Party of China
Suzhou Branch of People’s Bank of China Suzhou Regulatory Branch
2023 Excellent Rating of Financial Institutions for Rural
of the National Financial Regulatory Administration (SRYF [2024] No.Revitalization
20)18 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Starting with “Agriculture Rural Areas and Farmers” to Enhance Rural Revitalization and Benefit Households 19
Special Topic
Starting with “Agriculture Rural Areas and Farmers”
to Enhance Rural Revitalization and Benefit Households
Rural Talent Development
Rural Development Plan The Bank is committed to deepening its special initiative of Party-led finance benefits the people and support rural revitalization. It enhances
Party-driven talent development and innovates its secondment model by launching the Rural Revitalization Feiyan Specialists initiative. To this
The Bank has recently established a task force for the Three Credits initiative led by a senior executive from our headquarters. Key end the Bank has established a secondment mechanism characterized by designated villages fixed schedules and specific services. It has also
departments— including the Rural Finance Services Department Retail Banking Division Microfinance Division Corporate Banking Department improved its service model to include direct outreach to villages households and businesses. Utilizing a three-level co-construction approach at
Online Finance Department and Fintech Division—are closely collaborating to promote the bank-wide Three Credits project and enhance our the town administrative village and natural village levels the Bank is actively advancing the Three Credits initiative.comprehensive agricultural and rural services.In 2024 the Bank selected 268 Party members and managers with expertise in finance as well as experience in agricultural and rural affairs.These individuals engaged at the grassroots level through secondments to towns and villages systematically addressing the actual needs of
Changshu Rural Commercial Bank’s Three-Credit Initiative agriculture rural areas and farmers.The Bank selects 253 key personnels 15 institutional heads are appointed
to serve as village director assistants
A Credit Village is defined as an administrative village or community that fosters a positive financial as members of the Party committee
and finance specialist. These individuals
atmosphere a robust credit environment strong legal awareness among residents and promotes honest Village- Town- to a id in manag ing economic
play an essential role in visiting local
business practices among enterprises. It boasts a high credit coverage rate among residents and effectively level level agricultural and investment-related enterprises and households participating
eliminates debt evasion. tasks. They provide specialized
Credit Village in rural grid governance and coordinating services to support financial initiatives
efforts for rural revitalization. in strong towns and robust villages.Rural Initiatives and AchievementsFor village and resident households credit assessments and lending follow a “household loans forhousehold use loans available as needed” management approach. The administrative village or community In 2024 the Bank adopted several strategies to bolster key rural revitalization initiatives. By the end of the year the Bank’s loan balance
collaborates with Changshu Rural Commercial Bank to enhance credit records. Eligible households can regarding agriculture reached 155.934 billion RMB marking an increase of 7.264 billion RMB since the beginning of the year which translates to
access standby funds from the Bank on a household basis. a growth rate of 4.89%. This substantial increase has significantly contributed to the modernization of agriculture and rural development within its
Credit jurisdiction as well as supported the systematic efforts for rural revitalization.Household
Development
Improve communicat ion wi th Estab l ish dedicated team to Suppor t ing new agr icu l tura l
agricultural bodies and enhance support farmers and agricultural entities and rural economies with
The Bank conducts credit ratings for new agricultural businesses and rural collective economies to foster the dissemination of agricultural development tailored operations
the growth of their credit levels. This initiative aims to continuously enhance the accessibility coverage policies
and convenience of financial services for these entities. It promotes the integrated development of primary
secondary and tertiary rural industries while improving agricultural quality efficiency and competitiveness.Credit
Agriculture
Development Representative Rural Finance Initiatives of Changshu Rural Commercial Bank
In 2024 the Bank successfully expanded the “three credits” model to three new regions: Xinzhuang Town Changfu Subdistrict and Zhitang
Town. This expansion combined with the previously established areas of Haiyu Shajiabang Meili Shanghu and Dongbang means the model Address r i sks in ru ra l bus iness
now operates across eight regions yielding remarkable results. Enhance rural collective fund Create financial solutions tailored initiatives
management for better payment to rural needs
By the end of 2024 the Bank had extended credit to nearly 85000 households across these areas with a total credit amount approaching 33 systems
billion RMB and a credit coverage rate exceeding 80%. Additionally the Bank provided credit to 118 agricultural clients amounting to a total credit Strengthen overall rural management
amount of 1.5 billion RMB. within our organization.20 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Starting with “Agriculture Rural Areas and Farmers” to Enhance Rural Revitalization and Benefit Households 21
Special Topic
Starting with “Agriculture Rural Areas and Farmers”
to Enhance Rural Revitalization and Benefit Households
Supporting New Agricultural Business Entities
The Bank is committed to vigorously supporting the development of new agricultural businesses by addressing their core challenges such as
insufficient collateral and the difficulties and high costs associated with financing. Since 2024 the Bank has leveraged specialized financial
products including the Jiangsu Agricultural Loan Beneficial Agricultural Quick Loan and Agricultural Operation Loan to provide comprehensive
financial support tailored to the needs of agricultural businesses throughout the city. As of the end of 2024 the Bank has assisted 412 new
Innovation in Rural Credit Products agricultural entities with cumulative support amounting to 466 million RMB. This marks an increase of 54 million RMB since the beginning of the year reflecting a growth rate of 13%.Case Changshu Rural Commercial Bank Provides Financial Support to Yusheng Agricultural Products Cooperative
Ensuring Stable Production and Supply of Key Agricultural Goods
Since 2021 Changshu Rural Commercial Bank has provided a total of
12 million RMB in financial support to the Yusheng Agricultural Products
Changshu Rural Commercial Bank is committed to innovating approval models for sectors such as grain production and pig farming. By Cooperative. These funds have been utilized for constructing an
streamlining credit approval processes in these industries we are enhancing the overall efficiency of our credit services for key agricultural agricultural culture exhibition center upgrading equipment and improving
clients which in turn channel credit funds towards essential agricultural sectors. This approach plays a crucial role in maintaining price stability for the surrounding roads and greenhouse facilities. This financial boost
regional agricultural products. As of the end of 2024 the Bank has supported 8848 grain production entities with financial backing totaling 2.32 from the Bank has strongly supported the cooperative’s infrastructure
billion RMB—an increase of 380 million RMB since the beginning of the year reflecting a growth rate of 19%. Additionally we have assisted 816 development and equipment modernization enabling it to further expand
pig farming entities providing 240 million RMB in support which marks a 10 million RMB increase from the start of the year. These efforts are its production capacity and enhance its market competitiveness.effectively ensuring a stable supply of agricultural products in our region.Currently the Yusheng Agricultural Products Cooperative has emerged as
a benchmark for local agricultural industrialization. Its offerings including
Focusing on Major Rural Development Projects Yusheng Rice have achieved widespread recognition in the market and
garnered several prestigious awards such as Suzhou Famous Brand
The Bank consistently prioritizes key initiatives such as the Beautiful Villages Initiative the improvement of rural living environments and high- Product and the Jiangsu High-Quality Rice Silver Award. The cooperative
standard pond construction. It is dedicated to comprehensive ecological development and continually supports projects like characteristic rural has established itself as a significant force in promoting the development
villages promoting the integrated growth of primary secondary and tertiary industries including rural tourism. The Bank thoroughly engages with of the local agricultural economy.major rural development projects in its jurisdiction gaining real-time insights into their funding needs. In 2024 it approved credit for four major
rural projects with a total credit amount of 171 million RMB. All four projects have successfully received disbursements with credit funds totaling Promoting the Development of Regional Specialty Industries
132 million RMB. The Bank continues to emphasize agricultural industry development while striving to enhance agricultural modernization. By leveraging
specialized financial products such as the Agricultural Construction Loan and Agricultural Operation Loan it fosters the long-term growth
Case Supporting New Rural Construction through the Characteristic Rural Village Loan of specialty agriculture leisure agriculture and sustainable green agriculture. This approach facilitates simultaneous improvements in
comprehensive rural financial services and operational efficiency. As of the end of 2024 the Bank has supported 241 clients through its
Suzhou Tongguanshan Green Ecological Agriculture Co. Ltd. is taking significant steps in Agricultural Operation Loan and Agricultural Construction Loan products. The total loan balances reached 2.249 billion RMB reflecting an
response to Jiangsu Province’s initiative for Characteristic Rural Village Construction. The increase of 400 million RMB since the beginning of the year which equates to a growth rate of over 22%.company has launched a project aimed at developing a new rural area that highlights the
region’s unique characteristics. However it faced a funding shortfall for its total investment Case Changshu Rural Commercial Bank Supports Jiangsu Agricultural Technology Businesses
of 73.3 million RMB. In response Changshu Rural Commercial Bank proactively stepped
in to offer its support. Following thorough on-site inspections the Bank approved a credit Changshu Rural Commercial Bank promptly visited Jiasheng Agricultural
line of 40 million RMB through its Characteristic Rural Village Loan program. To date it has Technology Development Co. Ltd. and identified that the company was
disbursed a total of 29.5 million RMB with interest rates reduced by over 50 basis points. facing a funding gap. After thoroughly understanding the client’s needs
the Bank decided to provide support through its Agricultural Operation
This project plays a crucial role in promoting the integration of rural leisure tourism with Loan product cumulatively disbursing 2 million RMB. These funds were
the company’s strengths in the primary and secondary industries. Once fully operational utilized to support research and development investments in facility
it is expected to generate approximately 9.8 million RMB in annual revenue for the local agriculture contributing to the implementation of the rural revitalization
community. Through its credit support the Bank has boosted villagers’ incomes enhanced strategy.employment opportunities for local farmers and contributed to the rural area’s cultural
development and goals for increased production and income.22 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Starting with “Agriculture Rural Areas and Farmers” to Enhance Rural Revitalization and Benefit Households 23
Special Topic
Starting with “Agriculture Rural Areas and Farmers”
to Enhance Rural Revitalization and Benefit Households
Innovation in Rural Finance Services Livestreams Supporting Agriculture
Resource Integration The Bank is actively developing a brand dedicated to agricultural assistance with a strong commitment to adding value for farmers through the
capabilities of our online platform. In 2024 the total sales volume (GMV) from our agricultural assistance live broadcasts reached an impressive
Changshu Rural Commercial Bank is actively integrating resources by participating in various initiatives organized by the National Financial 8.2 million RMB. Notably our live broadcast brand Xiaoxing Tuantuanle facilitated several sessions featuring products such as Jinhu crayfish
Regulatory Administration local governments and agricultural and rural authorities. Through programs such as Haitang Engagement: Finance Dongtai watermelons and Yangshan honey peaches generating over 1.27 million RMB in sales. In August 2024 Xiaoxing Tuantuanle partnered
Benefiting Agriculture Rural Revitalization: Advocating for Farmers and the Changshu Village Run series the Bank is working to deliver financial with Haitang Shop to support grape growers in Xuzhou City successfully selling over 85000 kilograms of Shine Muscat grapes for struggling
knowledge to rural communities and promote beneficial financial products. farmers resulting in sales of 150000 RMB.Case Rural Revitalization and Advocacy for Farmers
In August 2024 Changshu Rural Commercial Bank signed a strategic cooperation agreement with Suzhou Agricultural Development
Group marking the beginning of a new chapter in party-building collaboration and agriculture-bank cooperation. This partnership enhances
communication and establishes a solid foundation for exploring a Party-building + Finance model. The Bank will leverage this collaboration as
an opportunity to deepen its rural financial service initiatives consistently adhering to its original mission of supporting agriculture rural areas
farmers and small businesses. By focusing on its core responsibilities the Bank aims to contribute to local economic and social development
and fully support rural revitalization efforts.Jinhu Crayfish Livestream Dongtai Watermelon Livestream
Yangshan Peach Livestream Sunshine Rose Grapes Livestream24 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Starting with “Agriculture Rural Areas and Farmers” to Enhance Rural Revitalization and Benefit Households 25
Special Topic
Starting with “Agriculture Rural Areas and Farmers”
to Enhance Rural Revitalization and Benefit Households
Next Phase of Rural Digital Development Strategy by Changshu Rural
Commercial Bank
Rural Through the Rural Revitalization Digital Smart Platform the Bank will center
Areas its efforts on various rural economic organizations offering towns and
Rural villages comprehensive open and flexible one-stop financial services.Rural Digital Service Platform Areas Agriculture Through the Changyin Business Platform the Bank has enhanced its
core functions by developing specialized services tailored for agricultural
Changshu Rural Commercial Bank is harnessing its strengths in financial technology to establish the Rural Revitalization Digital Smart Platform.enterprises. This includes features such as weather forecasts pest and
Designed around the goals of rural revitalization this platform offers towns and villages a comprehensive open and flexible one-stop financial
disease prevention agricultural machinery usage and popular science
service. In 2024 the platform attracted a total of 1097 users with operations exceeding 206100 and total transactions reaching 186300. The Agriculture Farmers information on planting and breeding.cumulative transaction amount stood at 22.371 billion RMB.Farmers The Changyin Life Platform offers customers comprehensive and multi-
faceted government-bank services broadening the range of available
services.Case Changshu Rural Commercial Bank’s “Digital Currency Village” Initiative
Changshu Rural Commercial Bank is actively developing the Digital Currency Village initiative having successfully established digital currency
wallets for 201 village-level collective economic organizations covering 152 villages. The digital currency wallet activation rate in supervised
administrative villages has reached an impressive 100% facilitating digital currency transactions totaling 0.811 billion RMB. As of December 31
2024 the Rural Revitalization Digital Smart Platform had attracted 1097 users with platform operations exceeding 206100 and total transactions
reaching 186300 amounting to a cumulative transaction value of 22.371 billion RMB.Changshu Rural Commercial Bank is vigorously advancing digital rural development enabling the timely exchange and sharing of information on
policies projects and funding. This effort supports the overarching goal of enhancing rural governance.Case Changshu Rural Commercial Bank Launches the “Smart Canteen System”
In November 2024 Changshu Rural Commercial Bank introduced its self-developed Smart Canteen System at the Haitanghong Xingfuli
community canteen. This innovative system is equipped with devices for elderly meal subsidies allowing seniors to make meal payments and
complete subsidy settlements effortlessly using facial recognition or card swiping. The Smart Canteen System not only simplifies the payment
process for seniors and enhances their dining experience but also significantly promotes the digitalization of canteen operations. This initiative
serves as a compelling example of effective community digital development.Screenshot of Changshu Rural Commercial Bank’s Rural Revitalization Digital Smart Platform
In the next phase the Bank will continue to focus on the agriculture sector rural areas and farmers by employing a Build-Connect-Use approach
to create a unique rural revitalization financial service platform. Leveraging financial technology the Bank aims to empower the development of
rural areas agriculture and farmers.26 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Governance as a Safeguard: Ensuring Corporate Stability 27
Section I
Governance as a Safeguard:
Ensuring Corporate Stability
Changshu Rural Commercial Bank operates under the
comprehensive leadership of the Party grounding itself in
the new stage of development and implementing the new
development concepts. The Bank remains committed to its
market positioning focused on serving agriculture rural areas
farmers and small businesses and steadily advances the five
major initiatives encompassing technology finance green
finance inclusive finance pension finance and digital finance.The Bank conducts in-depth research on corporate governance Performance Highlights in 2024
solidifying its compliance and risk management practices to
firmly protect investor rights. Additionally it explores the frontiers Annual distribution
of digital and intelligent innovation. Changshu Rural Commercial
Bank continuously enhances its corporate governance system
boosts its governance capabilities and strives toward the goal 75374.65 10k RMB
of becoming a leader in rural finance.Investor receptions
79
Responses to UN SDGs28 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Governance as a Safeguard: Ensuring Corporate Stability 29
Party Building as the Pilot: Setting Sail for a New
Journey and Reaching New Heights
Changshu Rural Commercial Bank is guided by Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era. The Bank is Case Changshu Rural Commercial Bank Conducts a Study Tour at the Education Base
committed to comprehensively studying understanding and implementing the spirit of the 20th National Congress of the Communist Party of
China. To strengthen its Party building system the Bank actively engages in various Party building activities promotes education and practical
In June 2024 members of the Party Committee from Changshu Rural
initiatives and cultivates a distinctive demonstration platform for Party building culture. Through high-quality Party building efforts Changshu
Commercial Bank visited the Changshu Municipal Moral Education Base at
Rural Commercial Bank aims to drive its high-quality development.Yanzi’s Former Residence for an on-site study session. Through engaging in
observing artifacts studying historical materials and watching relevant films
Party Building System participants gained a comprehensive and multi-dimensional understanding of
Yanzi’s noble sentiments of respecting virtue and protecting the people and
Changshu Rural Commercial Bank prioritizes Party building fully leveraging the leadership upholding etiquette and harmony. This enriching experience infused powerful
role of the Party to advance its initiatives. In 2024 the Bank diligently implemented the spiritual motivation into the Bank’s subsequent management practices risk
Party branches Regulations on the Party Committee’s Implementation of the Main Responsibility for prevention strategies customer service initiatives and other operational
Comprehensively and Stringently Governing the Party. This included developing an areas bolstering Changshu Rural Commercial Bank’s steady advancement
92 annual list of key responsibilities related to strict Party governance and clarifying the Party within the financial sector.secretary’s role as the primary accountable person. As a result the Bank has effectively
ensured that all responsibilities for stringent Party governance are thoroughly executed
and adhered to.Party building brands Case Changshu Rural Commercial Bank Conducts a Reading Class on Party Discipline Education
1 Integration of Party Building and Business In April 2024 Changshu Rural Commercial Bank organized a Reading Class
Changshu Rural Commercial Bank is committed to the deep integration of Party on Party Discipline Education inviting instructors from the Party School
building with its business operations. The Bank employs a unified approach to planning to provide a systematic overview of the main principles and regulatory
CPC members synchronized deployment collaborative implementation and joint inspections. By utilizing requirements outlined in the relevant Regulations. The Party Committee
Party-building collaborations to expand partnerships and business opportunities the Bank Secretary also delivered a lecture aimed at deepening participants’
1525 remains focused on strengthening its Party-building efforts to drive business growth. It understanding and internalization of Party discipline. Through this study has innovatively developed the Party-building + Business Projects model fostering mutual the Bank significantly enhanced employees’ political awareness solidified
empowerment between Party building and business initiatives. This approach has created the foundation of its Party-building efforts and elevated its political stance.a new framework for high-quality development driven by Party-building principles. As a result Changshu Rural Commercial Bank strengthened its ideological
Party Committee meetings fortifications ensuring a more robust commitment to Party discipline and Furthermore the Party Committee of the headquarters at Changshu Rural Commercial values.Bank has established a collaborative consensus with 26 departments and bureaus of the
37 Changshu government as well as with 13 enterprises enhancing business cooperation and participating actively in rural governance. At the town level the Bank has appointed 15
institutional heads to serve as members of the Party committee. At the village level it has
Changshu Rural Commercial Bank Cultivates Party-Building Cultural Service Bases
selected 253 key personnel to take on roles as director assistants and financial specialists Case
promoting inclusive finance to reach local households. This strategy deeply integrates rural
governance rural industrial development and the construction of a rural credit system Changshu Rural Commercial Bank has meticulously developed a series
while continuously expanding the Party-building “network of friends”. of model demonstration centers focusing on Party-building initiatives. At
its headquarters the Bank established the Feiyan Party-Building Hall a
corporate image exhibition center that has welcomed over 10000 visitors
Party Building Activities to date. In its branches the Bank has set up several specialized locations
including the Shajiabang Red Culture Branch. This branch consists of three
Changshu Rural Commercial Bank has developed an action plan for Party discipline key areas: the Red Hall the Red Corridor and the Chunlai Tea House
awareness deploying Party education initiatives across all levels of Party organizations. transforming it into a unique red-themed center. This specialized base
This strategy promotes the effective execution of thematic activities ensuring that integrates red education financial services community government services
institutional practices yield tangible results. These initiatives effectively strengthen the public engagement and employee activities creating a vibrant hub of cultural
cohesion of the Bank’s Party organizations and enhance the political awareness and and educational initiatives.professional competence of Party members.30 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Governance as a Safeguard: Ensuring Corporate Stability 31
Party Conduct and Integrity Changshu Rural Commercial Bank has further enhanced its system by requiring new employees to sign integrity commitment letters in addition
to their employment contracts. At the same time the Bank has firmly established the awareness that holidays are also integrity tests. It closely
monitors minor corruption issues during significant holidays such as the Spring Festival Labor Day Mid-Autumn Festival and National Day.Changshu Rural Commercial Bank has taken significant strides in enhancing Party conduct and integrity throughout the organization. The The Bank has released eight anti-corruption prohibitions and sent integrity reminders to all staff via Lanxin on five occasions. Additionally it has
Bank has reorganized the members of the Discipline Inspection Commission to effectively strengthen its role as the primary force in disciplinary organized three all-staff training sessions focused on typical cases of violations of the Central Committee’s Eight Provisions within the Jiangsu
supervision. In parallel the Bank continues to develop its part-time disciplinary inspection teams. Currently under the leadership of the Party rural commercial banking system.branches the Bank has 50 disciplinary committee members and 7 part-time disciplinary supervisors who play a crucial supervisory role as front-
line monitors. By establishing and refining both full-time and part-time disciplinary inspection teams the Bank effectively ensures the Discipline Five Integrity Commitments by
Inspection Commission’s ability to supervise guarantee implementation and promote continuous improvement and development. Warning Letter: 16 Red Lines for New Employees at Changshu Rural Ten Prohibitions on Employee Behavior
Employee Conduct Commercial Bank
The Bank is committed to continuously enhancing the quality and efficiency of its inspection and supervision processes. It has developed a
Three-Year Plan for Inspection and Supervision Work (2024–2026) that promotes coordinated efforts across political inspections disciplinary
supervision audit oversight and more effectively achieving a synergistic effect where 1 + 1 > 2. Commitment to Avoid Illegal Loan Employee Compliance Commitment Employee Integrity and Self-Discipline
Intermediaries Letter Commitment Letter
In 2024 Changshu Rural Commercial Bank established the 431 Plan which drives the unification of work processes penalty standards and
accountability measures. A key focus area is the implementation of joint inspections and audits which serves as the primary tool for advancing
bank-wide disciplinary supervision. This initiative aims to achieve the goals of “four connections and three unifications” ensuring that these efforts
lead to tangible results. Case 2024 All-Staff Warning Education Conference
In May 2024 Changshu Rural Commercial Bank conducted an all-staff warning education conference in a hybrid format combining on-site
Changshu Rural Commercial Bank’s 431 Program participation with video attendance. During the event all employees recited the Warning Letter: 16 Red Lines for Employee Conduct. The
conference also featured a review and analysis of cases involving disciplinary violations emphasizing key points for prevention and control while
proposing targeted requirements to mitigate risks. This approach deepened participants’ understanding of integrity warning education. Following
the conference all departments and branches engaged in follow-up learning based on the warning content. Employees were encouraged to write
reflections on their learning experiences and the headquarters established an OA section and a Lanxin broadcast channel to continuously share
Four Connections these reflections ensuring that the warning education was thoroughly internalized and understood by everyone.Connect the Headquarters Connect internal and
and Investment external supervision bodies
Management Banking Connect Supervision Function with Connect internal supervision units
Microfinance and Branches
Three Unifications
Unify inspection and audit Unify personnel allocation
Unify methods and standards
coordination
Case Changshu Rural Commercial Bank’s Changyin School Provides Warning Education Courses
One Supervision Requisite In 2024 the Disciplinary Supervision Office of Changshu Rural Commercial
Bank took an active role in promoting warning education. It delivered 16
lectures at the Changyin School and various institutional outlets totaling
20 hours of instruction that benefited 1189 employees. Additionally the
office organized 9 on-site warning education activities lasting a cumulative
5 hours further reaching 364 employees. Through these comprehensive
warning education courses and activities employees significantly enhanced
their awareness of disciplinary protocols deepened their understanding
of discipline and fostered a stronger sense of disciplinary consciousness
throughout the organization.32 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Governance as a Safeguard: Ensuring Corporate Stability 33
Strategic Planning and Holistic Governance Strategic Planning
Changshu Rural Commercial Bank closely aligns with its core guideline of serving the real economy. Focused on the trajectory of high-quality
Changshu Rural Commercial Bank has developed a strategic growth plan and established a governance framework clearly defining roles and development and guided by the Eight-Persistence proposed at the Sixth Financial Work Conference at the central government the Bank has
responsibilities. The Bank is committed to continuously improving its governance system and enhancing standardized operational practices developed its Strategic Development Plan for 2024–2026. The Bank is committed to its positioning as a provider of services to agriculture ruralensuring robust support for achieving high-quality development. areas and rural residents” and “micro-finance and community finance’’ while maintaining a strict bottom line of risk compliance. It excels in itsanti-money laundering efforts formulates effective capital strategies and relies on the strategic deployment featuring capital-light comprehensive
digital and eco-friendly initiatives. By strengthening its four strategic elements the Bank is steadily advancing five major financial initiatives.These initiatives include effectively sharing the Changshu story fulfilling social responsibilities serving a diverse customer base and continuously
providing returns to society shareholders and small and medium-sized investors.Overall Strategic Planning Framework of Changshu Rural Commercial Bank
Strategy
Demonstration
Tell the story of Changshu Rural Localized: Capital-light
Commercial Bank well and excel inmarket capitalization management. Following the overall approach of “four comprehensive credit approvals andimproving four key rates” the Bank is
committed to deeply cultivating the local
markets served by its branches. This
strategy enables the Bank to achieve
extensive and in-depth service coverage
Two anchors: in these areas.Comprehensive eco-
market positioning friendly and digital
strategic focus
Professionalized:
By focusing on “wealth management”
and “digital technology innovation” as
2024—2026 key breakthrough areas the Bank is
Two mindsets: able to enhance customer satisfaction with financial services through
professional tailored services. Four safeguards:
entrepreneurial spirit and
innovative thinking culture technology talent
customers
Specialized:
relies on the strategic deployment featuring By aligning with its market positioning to
capital-light comprehensive digital and eco- serve agriculture rural areas farmers and small businesses the Bank is Five Finances:
friendly initiatives. By strengthening its four committed to enhancing and expanding inclusive finance; technology finance;
strategic elements its services focused on rural revitalization green finance; pension finance;
and inclusive finance. and digital finance
Strategic Deployment
Business Strategy
Management Strategy34 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Governance as a Safeguard: Ensuring Corporate Stability 35
Governance Structure Regulated Governance
Changshu Rural Commercial Bank is committed to maintaining strict compliance with the Corporate Governance Guidelines for Banking and Changshu Rural Commercial Bank is dedicated to continually improving its governance effectiveness standardizing decision-making processes
Insurance Institutions. The Bank continuously strives to modernize its governance system and enhance its capabilities as a publicly listed and ensuring that its decisions are professional. This focus promotes the efficient scientific and standardized operations of the bank as a publicly
company. It has established a corporate governance framework characterized by clear delineation of rights and responsibilities defined roles listed company.and responsibilities independent operations and mutual checks and balances. This approach allows Changshu Rural Commercial Bank to General Meeting
continuously improve its governance effectiveness.In strict accordance with the requirements of laws and normative documents such as the Company Law of the People's Republic of China and the
Governance Structure of Changshu Rural Commercial Bank Rules on Shareholders’ General Meeting of Listed Companies Changshu Rural Commercial Bank standardizes the general meeting operation
mechanism with its Articles of Association. Also the Bank focuses on the protection of small and medium-sized shareholders to ensure their legal
General Meeting rights and interests.Strategy and "Three Rural" Financial
Services Committee General meetings
Risk Management and Related
Transaction Control Committee Supervision Committee
Audit and Consumer Protection Nomination and General meetings In which：Annual Extraordinary Approved proposals
Committee Board of Directors Supervisory Committee Performance Evaluation general meeting general meeting
Committee
Nomination and Remuneration
Committee Office of the Board of
Supervisors
Financial Integrity and Ethics Committee 2 1 1 13
Office of the Board of Directors
Asset and Liability Management Committee
President Office Internal Control Management Committee
Risk Management Committee Board of Directors
Financial Innovation Committee
Loan Review Committee
Technology Management Committee Changshu Rural Commercial Bank is committed to strengthening the effectiveness of its Board of Directors by fully implementing its various
Investment Decision Committee responsibilities and ensuring that the Board functions effectively in its key roles of setting strategy making decisions and managing risks. As
of the end of 2024 the Board comprised 13 members including 5 independent directors. Throughout 2024 the Bank held 7 Board meetings.The Board members bring diverse professional backgrounds in law finance financial technology and other relevant fields ensuring sound
governance and informed decision-making.Board Composition of Changshu Rural Commercial Bank
Name Gender Age Title
Xue Wen Male 51 Chair
Bao Jian Male 44 Executive director president of the Bank
Sun Ming Male 51 Executive director
Front Office Middle and End Offices Yuan Xiang Male 49 Equity director
Chen Xing Male 38 Equity director
Xu Xuefeng Male 55 Equity director
Wang Chunhua Male 62 Equity director
Zhu Qinbao Male 71 Equity director
Cai Zexiang Male 67 Independent director
Fan Jingwu Male 54 Independent director
Pang Ling Male 53 Independent director
Zhou Yueshu Female 52 Independent director
Zhou Mei Female 47 Independent director
Xingfu Village Bank Co. Ltd. Enshi
Xingfu Village Bank Co. Ltd. Jintan Changzhou
Xingfu Village Bank Co. Ltd. Xingfu Village Bank Co. Ltd. Tangyin
Xingfu Village Bank Co. Ltd. Yiyang
Banking Dept.Sub-office Xingfu Village Bank Co. Ltd. Dangyang
Direct Branch
Xingfu Village Bank Co. Ltd. Songxian
Xingfu Village Bank Co. Ltd. Qingpu Huai’an
Sub-branch Xingfu Village Bank Co. Ltd. Huaiyin Huai’an
Sub-branch Sub-office
Central Sub-branch Xingfu Village Bank Co. Ltd. Binhai Yancheng
Xingfu Village Bank Co. Ltd. Zigui
General Office Xingfu Village Bank Co. Ltd. Gaoyou Yangzhou
Strategic Planning Dept.Administration and Safety Dept. Xingfu Village Bank Co. Ltd. Luoning
HR Dept. Xingfu Village Bank Co. Ltd. Yiling Yichang
Training Center Xingfu Village Bank Co. Ltd. Neihuang
Legal and Compliance Dept.Audit Dept. Xingfu Village Bank Co. Ltd. Ruyang
Fintech Dept. Xingfu Village Bank Co. Ltd. Sucheng Suqian
Cyber Finance Dept. Xingfu Village Bank Co. Ltd. Gao’gang Taizhou
Operations Management Dept
Plan Finance Dept. Xingfu Village Bank Co. Ltd. Binhu Wuxi
Statistics and Data Assets Dept. Xingfu Village Bank Co. Ltd. Qinghe Huai’an
Risk Management Dept.Xingfu Village Bank Co. Ltd. Panlong Kunming
Asset Preservation Dept.Credit Review Dept. Xingfu Village Bank Co. Ltd. Zhanyi Qujing
Xingfu Village Bank Co. Ltd. Luliang
Xingfu Village Bank Co. Ltd. Shizong
Business Management Dept. Xingfu Village Bank Co. Ltd. Luoping
Funds Operations Asset Management Dept.Center Fixed Income Dept. Xingfu Village Bank Co. Ltd. Jiangchuan
Transaction Banking Dept Xingfu Village Bank Co. Ltd. Yimen
Xingfu Village Bank Co. Ltd. Nanhua
Microfinance Dept.Retail Banking Dept. Xingfu Village Bank Co. Ltd. Yuanmou
Inclusive Finance Dept. Xingfu Village Bank Co. Ltd. Wuding
Xingfu Village Bank Co. Ltd. Xiangzhou Zhuhai
Investment Banking Dept. Xingfu Village Bank Co. Ltd. Qionghai
Bill Business Dept.Rural Finance Dept. Xingfu Village Bank Co. Ltd. WenchangCorporate Banking Dept.International Banking Dept. Xingfu Village Bank Co. Ltd. Ganyu Jiangsu36 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Governance as a Safeguard: Ensuring Corporate Stability 37
Committees under the Board Supervisory Committee
The Board of Directors of Changshu Rural Commercial Bank supervises five major committees. The Bank has developed and refined the rules of The Supervisory Committee of Changshu Rural Commercial Bank diligently fulfills its responsibilities by overseeing the financial status of the
procedure for each committee to enhance the Board’s decision-making capabilities ensure effective oversight of management and strengthen listed company and ensuring the legitimacy and compliance of the performance of directors and senior management. It effectively implements
the corporate governance structure. its goals of enhancing supervision actively providing recommendations and strengthening management thereby fully exercising its supervisory
functions to ensure the standardized operations of the listed company.Strategy and Rural It is responsible for shaping the Bank’s long-term development strategy making key investment Supervisory Committee Composition of Changshu Rural Commercial Bank
Finance Committee decisions conducting ESG research and overseeing the strategic planning implementation
and evaluation of services related to agriculture rural areas and farmers’ businesses.Name Gender Age Title
Song Yi Male 54 Employee representative supervisorRisk Management and
It manages and supervises the Bank’s risk management efforts and reviews related-party Chief supervisor
Related-party Transaction
transactions.Control Committee Huang Ye Female 48 Employee representative supervisor
Qian Xiaofeng Male 44 Shareholder supervisor
Audit and Consumer Right It oversees communication supervision and verification of internal and external audits. It
Protection Committee plays a vital role in the strategic planning implementation and evaluation of consumer rights Shen Mei Female 56 Shareholder supervisor
protection initiatives.Chen Dexiang Male 56 External supervisor
It develops selection criteria and procedures for directors and senior management conducts Gao Zhiling Female 48 External supervisor
Nomination and preliminary reviews of candidates and makes recommendations to the Board. It establishes
Compensation Committee evaluation criteria for directors and senior management oversees the evaluation process and
develops compensation policies and plans.Finance Integrity and It is tasked with standardizing managing supervising and evaluating the Bank’s financial
Ethics Committee integrity and ethics programs while actively promoting the development of ethical finance
practices.38 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Governance as a Safeguard: Ensuring Corporate Stability 39
Comprehensive Risk Control and Compliance Comprehensive Risk Control System of Changshu Rural Commercial Bank
Changshu Rural Commercial Bank is committed to continuously strengthening its compliance and risk control framework. The Bank is dedicated System and Mechanism: Strengthening Pre- Implementation of a “Nine-in-One” Multi-
to enhancing its risk management system while clearly defining the goals requirements and objectives for risk control and compliance Event Prevention Dimensional Joint Prevention Framework
management. It focuses on improving risk governance in key areas elevating the overall management standards and bolstering its risk
prevention capabilities. These efforts ensure stable operations and pave the way for a new phase of comprehensive risk control and compliance
management. Guided by an extensive analysis of 37 risk preferences We have instituted a robust nine-category linkage
and 193 limit management measures along with various system that includes risk warning internal ratings
Risk Management implementation rules we have established comprehensive customer classification risk classification credit
system control platforms. These platforms encompass granting (and usage) post-loan management
Changshu Rural Commercial Bank has developed the Comprehensive Risk Management Policy of Jiangsu Changshu Rural Commercial Bank multiple domains including credit management risk risk resolution and responsibility determination.Co. Ltd. which establishes a well- structured risk management hierarchy. This policy clearly defines the rights and responsibilities associated early warning internal non-zero ratings operational risk This facilitates effective closed-loop risk control
with risk management and implements a Three Lines of Defense risk management model. The Bank has also created a comprehensive three- compliance and internal control as well as asset and management.year risk management plan an annual risk appetite statement and guidelines for risk management. These initiatives include the establishment liability management. This ensures a holistic integration of
of a risk appetite indicator system and clear limit management requirements all of which effectively guide the steady development of business mechanisms and systems that work in unison for enhanced
operations. For 2024 the Bank has incorporated 193 risk limit indicators that cover major risk categories including credit risk liquidity risk risk prevention.market risk operational risk and technology risk. This comprehensive approach ensures continuous monitoring and effective implementation of
risk management practices. This provides a robust foundation for stable operations. “Four-Three-Two” Model: Strengthening Combining Points and Areas: Implementing
In-Event Control Post-Event Inspections
Three Lines of Defense for Risk Management at Changshu Rural Commercial Bank
This model embodies a strategic approach to dynamically We establish dynamic reporting and evaluation
manage four critical lists: customer tier lists gray/black lists mechanisms that allow for the regular monitoring and
related customer lists and alert lists. reporting of comprehensive specialized major and
emergent risks.We place particular emphasis on three essential areas:
significant amounts minor amounts and existing balances. We conduct routine risk inspections that integrate risk
Risk Utilizing targeted measures we are committed to effectively warning information annual post-loan management
Management managing large amounts enhancing the management of reviews and specialized business management
Front Function Audit small amounts and stratifying existing balances. checks.Office Department
We have innovated a joint review framework that integrates We perform dynamic risk assessments that adjust
“on-site risk review” with “expert risk review”. In this initiative f inancia l asset r isk c lassi f icat ions customer
Assume responsibility for we have cultivated a team of 36 industry experts across 24 classifications and credit plans based on the outcomes
formulating policies and
Assume direct responsibility Assume audit responsibility key industries to conduct parallel operations. of our risk inspections.procedures monitoring
for risk management fo r the per fo rmance o f
and managing risks business l ines and r isk
management departments Case System Warning Process is Introduced to Corporate Mobile Platform
The early warning mechanism for credit business acts as a risk prevention and control system. Changshu Rural Commercial Bank utilizes a
In September 2024 Changshu Rural Commercial Bank
variety of external data sources including industrial and commercial information Qichacha local credit records credit data from the People's
implemented a system warning process on its corporate
Bank of China and real estate information alongside its own internal data such as credit history financial records and transaction flows. This
mobile platform. This enhancement allows account
comprehensive approach allows the bank to establish a series of early warning indicators to monitor and manage the credit process throughout
managers to input on-site investigation details in real-
the pre-loan during-loan and post-loan stages. When potential risks are identified through early warning data account managers are promptly
time and submit warning approvals directly via their PAD
notified enabling them to investigate and implement effective risk mitigation strategies.devices. This development enables end-to-end mobile
The risk early warning system serves as a crucial trigger for the Bank's nine-in-one linkage mechanism and is a key tool for digitally managing operations for warning signals from initiation through
credit risk. For high-risk red alerts immediate action is taken to halt any new credit grants and utilization for the borrower while also initiating to approval. With this new warning process the Bank
measures to reduce or withdraw existing credit proactively. In the case of medium-risk yellow alerts borrowers may be required to submit effectively addressed the challenge of unfinished tasks
additional documentation and their business operations will be monitored more closely. By continually optimizing the early warning mechanism that arise from personnel changes thereby optimizing
and adjusting parameters such as indicator weights and thresholds in response to changing risk circumstances we can enhance the accuracy operational efficiency. As a result the timely resolution
and effectiveness of our risk management efforts. rate of warning signals improved significantly rising from
90% to over 98% which has strengthened the Bank’s
The Bank adopts a meticulous approach to managing major risks and strengthens its risk management measures to effectively prevent and overall risk control measures.resolve various significant challenges including credit liquidity market operational and technology risks.40 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Governance as a Safeguard: Ensuring Corporate Stability 41
Compliance Management Case Changshu Rural Commercial Bank’s “Mystery Shopper” Undercover Project
Changshu Rural Commercial Bank is actively advancing and enhancing its compliance framework. At the Board level the Bank has created top-
level policies including the Compliance Policy and the Compliance Policy Filing Management Regulations (Trial). Concurrently the headquarters In 2024 Changshu Rural Commercial Bank launched a first-of-its-kind initiative in Jiangsu province by independently designing seven scripted
compliance management department has developed internal management policies such as the Compliance Management Measures and the scenarios. The Bank collaborated with a third-party company to conduct undercover visits involving credit personnel. These undercover visitors
2024 Compliance Case Prevention and Legal Work Plan. The Bank has also established and improved mechanisms for compliance coordination assumed identities as customers or intermediaries based on the scripted scenarios to assess whether the employees were collaborating with
reporting management and compliance risk information sharing. These initiatives ensure timely awareness of compliance risk status and intermediaries during the interviews. By the end of 2024 three rounds of undercover visits were completed.management conditions. This ongoing effort enhances the bank’s compliance management capabilities and fosters a culture of participation
among all staff creating a comprehensive compliance banking management system that spans the entire organization. Through the Mystery Shopper project the Bank aims to strengthen compliance operations and accurately identify whether tellers are strictly
adhering to regulations such as anti-money laundering and identity verification. This initiative reduces non-compliance risks optimizes branch
In accordance with the requirements of the Jiangsu Rural Credit Union the Bank has developed a new three-year plan the Compliance Bank management and enhances overall operational standards.Development Work Plan (2024–2026) and established a Compliance Case Prevention Leading Group. The Bank has also revised the rules of
procedure for this group to promote effective performance by the Board supervisory committee and management team integrating their roles
into the responsibilities of the leading group. These actions further strengthen top-level coordination and continuously enhance the construction of Case Comprehensive Multi-Level Compliance Training Program at Changshu Rural Commercial Bank
the compliance system.In 2024 Changshu Rural Commercial Bank implemented a robust multi-
Six Systems for Compliance Banking at Changshu Rural Commercial Bank level compliance training program totaling 54.5 hours of training for 30214
participants. This initiative targeted a diverse group of employees including
Culture system Control System Evaluation and accountability new hires account managers compliance specialists and others. The
system training program aims to deepen employees’ understanding of the critical
Organization system System of policies and procedures Technology support system importance of compliance and to continuously promote a strong culture of
compliance within the organization. Through these training efforts the Bank
is committed to fostering an environment where compliance is prioritized
The Bank effectively leverages both internal and external platforms including the Lanxin official account Xiaoyan Academy and video and integrated into daily operations.channels to convey information on regulatory penalties laws and regulations and other relevant content. This initiative aims to enhance risk
and compliance awareness among all employees. Quarterly compliance meetings are held during which violation and warning cases along
with other educational materials are distributed for study across various departments and branches. Additionally the Bank has created an
employee compliance and integrity evaluation system known as Xiaoyan Credit which provides a multi-dimensional and dynamic assessment
of employees’ compliance and integrity status. These efforts improve the effectiveness of managing abnormal employee behaviors and foster a
strong internal control and compliance culture within the organization. Anti-money Laundering
The Bank is committed to strengthening compliance and case prevention while continuously promoting awareness and education in these areas
to cultivate a compliance-driven business atmosphere. To enhance operational risk management the Bank employs various tools including Risk The headquarters of Changshu Rural Commercial Bank has established an anti-money laundering and counter-terrorist financing task force and
and Control Self-Assessment (RCSA) Key Risk Indicators (KRI) and Loss Data Collection (LDC) to effectively mitigate potential operational created a dedicated meeting framework for this team. The task force convenes at least three work meetings each year. In addition the Bank
risks. Additionally the Bank has established four key mechanisms for compliance and case prevention management. These mechanisms clarify has set up a liaison mechanism for anti-money laundering efforts which includes quarterly work meetings and special sessions as necessary to
the responsibilities and obligations associated with compliance risk management and promote the sustainable and effective development of the address current needs.Bank’s operations across all departments.Guided by the Suzhou Anti-Fraud Center and the People’s Bank of China Suzhou Branch the Bank has launched a Telecom-based Fraud Victim
Profile within its anti-fraud system. Through comprehensive management of this profile—incorporating victim alerts delayed transactions and
Goals of the Risk real-time customer service intervention—the bank can accurately identify potentially fraudulent activities The Bank has strengthened employee
Prevention Mechanism 1 system training to enhance the fraud prevention awareness of its front-line staff. By implementing a “look-ask-verify” approach for customer identity at Changshu Rural verification the Bank further safeguards its customers’ financial security. In 2024 the Bank successfully intercepted a total of 22 cases of
Commercial Bank telecom-based fraud involving victim funds amounting to 1.445 million RMB.Feiyan Compliance Think Tank
3 focuses Case Successful Interception of Abnormal Cash Withdrawal Through Bank-Police Collaboration
People Step A branch effectively utilized its role as the first line of defense at the branch counters. Through a proactive partnership with law enforcement we Affairs successfully intercepted an abnormal cash withdrawal safeguarding 100000 RMB in customer funds. This initiative received commendation from
4 mechanisms the Anti-Fraud Center of local Public Security Bureau as well as heartfelt gratitude from the customer.
Responsibility
Inspection System Reporting System Partnership System
System
7 actions Additionally all anti-money laundering specialists at Changshu Rural Commercial Bank have completed the competency assessment conducted by the Jiangsu Rural Credit Union. Among them five specialists achieved the International Certified Anti-Money Laundering Specialist (ICAP)
Key Position Relatives Recusal
Mandatory Leave certification at the basic level.Rotation Manager Exchange Incompatible Large Amount
Reconciliation
Position Hotline Verification
Assessment42 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Governance as a Safeguard: Ensuring Corporate Stability 43
Accurate Disclosure and Efficient Communication 业绩说明会 Investor Communication
Investor Communication
Activities of Changshu Changshu Rural Commercial Bank consistently views investor relations management
Changshu Rural Commercial Bank places a strong emphasis on protecting investor interests and adheres to a prudent and responsible approach. Rural Commercial Bank as a crucial strategy for maintaining market value stability and promoting high-quality
The Bank continuously enhances its regular and in-depth communication mechanisms with investors striving to build a stable efficient and development. The Bank continually enhances its investor relations management system
transparent bridge for information exchange. This commitment effectively safeguards their legal rights and fosters mutual trust while conveying and improves the level of service provided to investors.Performance briefing
the Bank’s business philosophy performance achievements and future development direction. By sharing its development successes with In 2024 through a blend of online and offline approaches the Bank hosted 79 sessions
investors the Bank promotes the sustainable and healthy development of investor relations. 3 with institutional investors which included on-site and telephone research involving 472 institutional investors. Additionally the Bank participated in 21 brokerage strategy meetings
Information Disclosure and conducted 36 one-to-many communication sessions engaging with 229 institutional
Investor receptions investors.Disclosed periodic reports Changshu Rural Commercial Bank strictly adheres to the Company Law and Securities
4 Law of the People’s Republic of China along with the Administrative Measures for
业绩说Com明mu会nication Channels Available to Investors
Information Disclosure of Listed Companies the Shanghai Stock Exchange Listing Rules 79
Online
and other relevant regulations and articles of association. The Bank has developed the Http://sns.sseinfo.com/ and the Bank's website
Information Disclosure Management Measures and other policies to standardize the
Interim announcements reporting of significant information and streamline the information disclosure approval
Replies at http://sns.sseinfo.com/ Meeting
processes ensuring the protection of investors’ legal rights. In 2024 the Bank disclosed Performance briefings and investor online and offline exchange meetings
47 four periodic reports 47 interim announcements and 22 other documents. Impressively Changshu Rural Commercial Bank has earned an A rating in the Shanghai Stock 21 Written Regular reports and interim announcements
Exchange’s information disclosure evaluation for six consecutive years.Securities brokerage
Other documents strategy meetings Telephone
Dedicated investor line
22 21 The Bank actively engages in investor education activities utilizing a variety of formats
both online and offline to foster in-depth communication with investors and convey its
corporate values and development philosophies.
2023- 2024 Annual Interests and Rights of Investors
Information Disclosure Dividend Distribution
A of Changshu Rural Changshu Rural Commercial Bank is committed to ensuring that small and medium-Commercial Bank sized shareholders have the right to be informed and to participate in decision-making
processes. This commitment is upheld through a transparent voting mechanism and public
Shanghai Stock Exchange Cumulative distribution amount information disclosure effectively protecting the interests of these shareholders. For the
September 2024 since its going public year 2024 the Bank plans to base its cash dividend distribution on the total share capital
registered on the equity distribution and share registration date. Shareholders will receive
506223.87 a cash dividend of RMB 2.50 (tax included) for every 10 shares held amounting to a total cash dividend distribution of RMB 753746500 (tax included). Additionally the Bank
10k RMB will distribute 1 bonus share for every 10 shares held to all shareholders from its capital
reserve.
2024 distribution amount
75374.65
10k RMB44 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Governance as a Safeguard: Ensuring Corporate Stability 45
Digital Blueprint: Lean and Efficient Journey Continuous Improvement of Data Middle Office
Changshu Rural Commercial Bank harnesses big data technology to establish a robust data middle office system. The Bank is committed
to continuously enhancing this platform ensuring the effective collection and integration of both internal and external data assets. This effort
Digital Intelligence Navigation results in comprehensive data models that significantly improve data asset management capabilities solidify data foundations standardize data
protocols and increase data value. Furthermore it promotes agile innovation and drives business intelligence ultimately enabling the creation of
Changshu Rural Commercial Bank is actively responding to regulatory policies and is advancing its digital transformation journey in a unique and a comprehensive data ecosystem. Through these advancements the Bank is able to cultivate a data-driven intelligent financial ecosystem that
orderly manner. The Bank has established a dedicated digital transformation leadership team which is subdivided into one execution office and supports its business development.six specialized groups. These groups are tasked with addressing business challenges proposing innovative solutions and formulating digital
transformation strategies and annual work plans. Through a refined division of labor the Bank is able to unlock its internal potential achieving Data Middle-Office System
efficient allocation and utilization of resources while shaping a new standard of excellence in digital financial services.Data Development Data Assets Management Data Indicators Management Migration Service
Management Platform Platform Platform
The Bank’s One Office and Six Specialized Groups Supports a range of functions Supports a range of functions Supports a variety of functions This involves migrating data bulk including asset data integration including asset overviews including the design of tasks and real-time tasks from the
Corporate Banking Digital data development O&M asset catalogs detailed asset indicator models research and original basic platform planning
Transformation Specialized Group monitoring data security data information asset utilization development of indicators as well the historical data model and
Retail Banking Digital Transformation scheduling data control and data asset evaluation asset as their operation maintenance making necessary adjustments
Specialized Group service. management and data APIs and management. in line with data architecture
Statistics and Data 1 6 Asset Management Digital among others. standards and specifications.Assets Department Transformation Specialized Group个 个 Risk Control Digital Transformation Case Promoting the Construction of a Data Center
Execution Specialized Specialized Group Changshu Rural Commercial Bank has established an impressive technological infrastructure
Office Groups Credit and Accounting Digital positioning itself as a leader in its field. Embracing the principles of reliability sustainability and
Transformation Specialized Group intelligence the Bank has developed the Yangu Green Data Center. This facility serves as a stable
and dependable foundation for the storage processing and analysis of vast financial data. The
Digital Support Specialized Group
data center boasts a targeted Power Usage Effectiveness (PUE) of less than 1.4 a benchmark
Changshu Rural Commercial Bank is diligently advancing its digital transformation journey guided by the 369 Transformation Plan which aims to that aligns it with advanced standards for small and medium-sized data centers. By implementing
establish a solid foundation in three years achieve initial results in six years and develop a comprehensive system in nine years. Over the next green and energy-efficient technologies the data center significantly lowers operating costs
three years the Bank will prioritize data governance and the digital transformation of its large retail banking. By leveraging digital technology it while aligning with the broader trend of sustainable development. Furthermore the Bank utilizes
aims to redefine its business logic and carve out a transformation path that is tailored to its corporate characteristics and closely aligned with its intelligent operation and maintenance strategies to enhance data processing efficiency thereby
operational activities. providing comprehensive support for the growth of its fintech operations.Strategy for Digital Transformation Pomoting the Coordinated Development of Digital Finance
Changshu Rural Commercial Bank is committed to pooling resources to drive key digital projects ensuring a smooth and orderly digital
transformation. The bank actively promotes the innovative mobile work platform for corporate clients. By leveraging electronic signature
Digital transformation of offline branches building online channels; channel integration and technology and enabling paperless mortgage registration it allows for the online signing of essential credit documents including loan contracts
collaboration. guarantee agreements and resolutions. In addition the Bank integrates its comprehensive service platform with the Changyin Life platform
Digital Channel seamlessly connecting customer points and rights. This integration constantly enhances the quality and efficiency of financial services provided
by Changshu Rural Commercial Bank reinforcing its commitment to digital innovation.User identification user reach user conversion and user operations monitoring Case Promoting Digital Transformation in Comprehensive Tax Management
Digital Marketing In June 2024 Changshu Rural Commercial Bank successfully launched a
comprehensive tax management system that encompasses all tax types
Starting from the product design phase the Bank reshapes the product value chain and business processes and entities within the organization. This new system includes
model using digital methods to fully empower every stage of the product lifecycle from design to features such as tax calculations a policy and regulation database and tax
calendar reminders. With this all-inclusive tax management system the Bank
Digital Product sales and operations. has achieved a significant digital transformation in corporate tax management
supported by advanced software solutions. This initiative addresses the
The Bank seamlessly integrates cutting-edge technologies such as big data artificial intelligence inefficiencies and inaccuracies associated with traditional manual tax
and cloud computing into its risk control operations resulting in fully online digital and intelligent risk calculations and declarations. As a result Changshu Rural Commercial Bank
Digital Risk Control management processes. has improved the automation of its tax management processes and enhanced
the standardization of its fiscal and tax operations.46 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Governance as a Safeguard: Ensuring Corporate Stability 47
Case Changshu Rural Commercial Bank Launches the First Online “Mortgage Renewal Without Principal Repayment” Service
The Bank’s 1146 Strategic Blueprint
In 2024 Changshu Rural Commercial Bank introduced its first Mortgage Renewal Without Principal 1 Main Line Serve customers serve the front-line staff and serve the business activities
Repayment service allowing customers to complete the entire process online. With this innovative
model clients can easily access services through online banking or mobile apps. By leveraging The Bank’s overall strength of fintech is among the leading tier among small and medium-sized 1 Goal
electronic signatures and seals they can effortlessly sign and submit mortgage-related documents financial institutions.including mortgage contracts credit usage agreements and mortgage application forms. Once the 4 Initiatives Eco-friendly intelligent agile and standard
documents are received through the Bank’s platform the Real Estate Registration Center processes the Technology governance technology services data services operation and maintenance support
cancellation of the existing mortgage and the establishment of the new one related to the loan renewal. 6 Capabilities security measures and self-management and autonomy.This new approach has simplified the process from requiring two separate in-person visits to a single
electronic submission. The turnaround time has also dramatically improved reducing from 3 to 5 days IPR Protection
to just under 2 hours. This advancement not only streamlines the mortgage renewal experience but also Changshu Rural Commercial Bank files patent applications and registers copyrights in compliance with relevant laws and regulations
enhances the bank’s offerings in the interconnected realms of real estate and finance. including the Patent Law and Copyright Law of the People’s Republic of China. The Bank fosters a culture of invention and creation promoting
independent innovation while placing a strong emphasis on the protection of intellectual property rights. To support this effort it has established
incentive measures and actively encourages the pursuit of technical invention patents and software copyrights.Changshu Rural Commercial Bank’s Commitment to Digital Currency Integration
Investment in research and Technological IPR training participation
Corporate Banking technological innovation innovation projects
A digital RMB loan disbursement solution has been integrated into the corporate online banking system. This
allows for the entire loan processing procedure to be completed online effectively addressing the needs of 36676.65 10k RMB 146 200
enterprises for efficient and convenient financial services.Software copyrights Cumulative software
Healthcare granted copyrights
In collaboration with the Health Commission we have launched a regional medical integration platform that
offers digital currency payment function across various scenarios including registration outpatient fees and 5 62
self-service devices in 18 hospitals. This initiative is designed to enhance the payment experience for the public
during their medical visits. Academic Cooperation and Exchange
Daily Life Changshu Rural Commercial Bank is proactively engaging in external partnerships to fuel the diverse expansion and innovation of its business.In 2024 the Bank collaborated with Alibaba Cloud Ausxinbase Technology and Huawei signing strategic cooperation agreements and jointly
In partnership with Qinchuan Sub-district we have implemented the Smart Classification project to establish a establishing a technology laboratory. This partnership focuses on the application of cutting-edge technologies including large language models
digital currency application ecosystem. This initiative aims to create a 15-minute digital lifestyle community and distributed databases intelligent code assistants knowledge graph platforms and the HarmonyOS system. Together they are working to
broaden the use of digital currency in everyday life. broaden their business horizons and explore new opportunities.Additionally Changshu Rural Commercial Bank has entered into agreements with universities to foster industry-university-research cooperation.Technological Innovation This initiative promotes the coordinated development of higher education and industrial innovation enhancing the integration of knowledge and
practical application while injecting fresh innovative energy into the institution.With a focus on technological innovation and empowerment Changshu Rural Commercial Bank is embarking on a comprehensive journey
of finance transformation. Through a series of forward-looking strategic plans a robust foundation of technological expertise and extensive Achievements of Industry-University-Research Cooperation
collaboration the Bank is fully committed to fostering innovation. In 2024 Changshu Rural Commercial Bank invested 366766500 RMB in at Changshu Rural Commercial Bank
research and development.In collaboration with Alibaba Cloud we promote Tongyi Lingma which boasts an impressive R&D penetration rate of
Technology Management System over 80%. This significantly enhances code writing efficiency.Changshu Rural Commercial Bank has established a Fintech Center and implemented a flat management structure that connects the We have also partnered with Huawei to create a HarmonyOS development team successfully launching the
Headquarters Secondary Departments and Tertiary Teams. This setup enables the efficient collaboration of 1000 technology professionals. HarmonyOS version of our app. This initiative accelerates the integration of financial services within the ecosystem of
Among them approximately 800 are dedicated to research and development including in-house specialists outsourcing experts and technical domestic operating systems.advisors from partner companies. This diverse and streamlined approach breaks down hierarchical barriers accelerates information flow and
expedites project implementation providing a significant boost to technological innovation. We have established a partnership with Soochow University setting up a post-doctoral innovation practice base that
facilitates talent exchange and scientific research collaboration.The bank has also crafted a Fintech Development Plan for 2023-2026 which outlines clear strategic goals and accurately identifies the direction
for technology empowerment. This ensures that all research and development efforts along with innovation initiatives are aligned with core We signed an agreement with the Post-doctoral Research Station of Applied Economics at Fudan University to
business needs effectively enhancing customer experience and supporting the efficient growth of frontline operations. advance a joint post-doctoral training project continuously nurturing high-end talent for the fintech sector.48 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Governance as a Safeguard: Ensuring Corporate Stability 49
Information Security
Information Security Management System Certification
The information security of banks plays a crucial role in safeguarding national financial security. Changshu Rural Commercial Bank places a In 2024 Changshu Rural Commercial Bank conducted a procurement
high priority on building a robust information security framework. The Bank has established comprehensive management systems to enhance process for a new round of certification services for its information security
information security practices ensuring the integrity and accuracy of data. Through these measures they aim to mitigate the risks of system management system. The goals include maintaining the Class III systems
interruptions and foster sustainable development. annually and conducting assessments of the Class II systems every two
Data Security Management years.Changshu Rural Commercial Bank has established a dedicated information security management organization that clearly delineates By December 2024 the Bank successfully certified and filed four Class III
responsibilities within its security framework. Guided by the Information Security Management Guidelines the Bank effectively defends against systems—namely the core business system production network system
external threats safeguards against internal errors and violations and ensures the uninterrupted continuity of its financial operations. network interconnection system and online channel system. Additionally
five Class II systems—the product management system basic support
system offline channel system payment and settlement system and
portal website system—have also been certified and filed. Outstanding Award at the 2nd Jiangsu Vocational
Skills Competition on Data Security Technology
Information Security Management
Antivirus Security Management Policy Application (2024)
Guidelines Core business system
Regulations for Managing Network Financial Private Network Security
Access to Terminal Devices Policy 4 Production network systemRegulations for Managing Changes in Data Center Computer Room
Information System Production Operations Management Guidelines
Information Security Class III Network interconnection system
Management System Monitoring and Management Regulations Production Data Management Policy
for Information System Operations systems
Data Classification and Grading Personal Financial Information Online channel system
Management Guidelines Security Policy
Outstanding Award at the 2024 Jiangsu Vocational
Product management system Skills Competition on Information Security Industry
Physical Safety Management Personnel Safety Management
5 Basic support systemSecurity Management for System Security Management for System Development Operation and Maintenance
Terminal Security Management Data Security Management Class II Offline channel system
Information Security systems
Management Cybersecurity Management Host Security Management
Framework Payment and settlement system
Application Security Management System Security Management
Portal website system
Third Prize at the 2024 Suzhou Cybersecurity
Knowledge Competition50 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Environment Commitment Advances A Beautiful Homeland 51
Section 2
Environment Commitment
Advances A Beautiful Homeland
Changshu Rural Commercial Bank is dedicated to building a
beautiful homeland through transformative practices. Aligned
with the national strategy for achieving carbon neutrality and
peak carbon emissions the Bank is steadily promoting a green
and low-carbon transition. It continually enhances its governance
framework for green finance addresses climate change and
seizes opportunities for low-carbon development. The bank is
focused on constructing a sustainable financial service system
that supports environmental stewardship. By leveraging its Performance Highlights in 2024
financial resources it empowers the growth of green industries
and takes an active role in fulfilling its environmental and social Green credit balance YoY change of green
responsibilities. This includes strengthening the identification of credit balance
environmental and social risks widely implementing green and
low-carbon operational practices and rigorously exploring viable
sustainable development models. Through these efforts Changshu 2.739 Billion RMB 4.26 %
Rural Commercial Bank aims to provide valuable examples and
insights for advancing green finance in the region. Balance of green bonds holdings
1.422 Billion RMB
Responses to UN SDGs52 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Environment Commitment Advances A Beautiful Homeland 53
Optimizing the System to Reduce Emissions and Increase Efficiency Low-Carbon Actions in Response to Change
Changshu Rural Commercial Bank has proactively embraced the national call for green low-carbon and high-quality development outlined in
the 14th Five-Year Plan. The Bank strictly adheres to environmental laws and regulations and implements the green development guidelines
established for the banking sector. By leveraging its financial strengths credit advantages and information products the bank actively fulfills its Climate-related Governance
social responsibilities. The Bank provides loan support for projects focused on energy conservation emission reduction and urban infrastructure Changshu Rural Commercial Bank has prioritized climate issues at the Board of Directors’ level. Both the Board and its Strategy and Rural
development aiming to generate positive social and economic outcomes. This approach seeks to create a win-win scenario for the Bank the Finance Committee are responsible for strategic decision-making related to the Bank’s sustainable development including initiatives to combat
government and enterprises alike. climate change. This approach enhances the identification and management of climate-related impacts risks and opportunities.Compliance of Changshu Rural Commercial Bank Climate-related Strategies
with External Environmental Policies and Regulations Changshu Rural Commercial Bank is taking proactive measures to align with the “dual carbon” policy. Utilizing the climate change information
disclosure framework established by the Task Force on Climate-related Financial Disclosures (TCFD) the Bank assesses the potential risks and
Environmental Laws and opportunities associated with climate change throughout its operations. By tailoring its approach to the bank’s unique characteristics it effectively
Regulations Industry Green Guidelines implements targeted strategies for risk management and opportunity optimization.Environmental Protection Law of the People’s Republic of Opinions on Accelerating the Construction of an Ecological Climate Risk Analysis by Changshu Rural Commercial Bank
China Civilization
Guidelines on Building a Green Financial System Risk type Risk factor Risk description Impact time-frame Impact levelAction Plan for Prevention and Control of Water Pollution
Green Finance Guidelines for the Banking and Insurance The manufacturing sector constitutes a significant portion of our credit
Air Pollution Prevention and Control Action Plan Industry assets ranking among the highest in this regard. This is largely due to ourAction Opinions on “Four Safeguards and Six support for advanced production and processing techniques as well asAction Plan for Soil Pollution Prevention and Control Enhancements” for Serving the New Development Pattern
the utilization of power equipment.Green Finance Evaluation Plan for Banking Institutions However extreme weather events such as heavy rains and flooding Acute can jeopardize the functionality of production sites and compromise the Medium and short Low
safety and stability of process equipment. Such disruptions may lead to term
Opinions on the Reform and Innovation of Green and Low- severe consequences for normal operations including production halts
Carbon Finance in Suzhou and work stoppages which could result in considerable financial losses.Physical risk Furthermore these conditions can also impact the smooth functioning of
various branches and business units within the bank ultimately leading to
operational setbacks.The Bank is dedicated to establishing and enhancing its internal environmental management policies. At the strategic planning level we are Suzhou’s landscape is largely low and flat interspersed with numerous
committed to advancing green finance and promoting sustainable development. Additionally we have implemented comprehensive regulations rivers and lakes. Rising temperatures and sea levels have the potential to inflict severe operational losses on infrastructure as well as on industrial
for the development of green finance to bolster financial support for industries focused on achieving carbon peak and carbon neutrality. Chronic and residential buildings and agricultural activities in the vicinity of these Long term Low
water bodies. The ripple effects of these changes could significantly
undermine the financial performance of businesses connected to these
sectors.Overview of Changshu Rural Commercial Bank’s Internal China has explicitly outlined its dual carbon goals of reaching peak
Environmental System (Excerpt) carbon emissions and achieving carbon neutrality. As a result climate and environmental management policies are becoming increasingly stringent.Regulations Additionally as the carbon trading market continues to evolve and M i d d le t o l ong
Document Type Document Name and policies become more accessible a rising price for carbon emission allowances term
High
could significantly affect the production and operations of high-emission
clients in sectors such as textiles rubber and plastics and automotive
manufacturing.Green Finance Strategy Green Finance Development Strategy (2020 - 2025)
The promotion and implementation of environmentally friendly
Internal Control Management Guidelines for the Green and Low-Carbon Transformation Financial technologies—such as renewable energy energy eff ic iency improvements and emissions reduction—have created new market
Service Technology opportunities for the Bank. M i d d le t o l ong Medium
Green Finance Department term
Credit Management Policy the Green and Low-Carbon Transformation Financial Service Center Transformation Additionally the digital transformation driven by fintech has opened doors
Policies risk for product optimization and service innovation allowing us to better serve our customers and stay competitive in a rapidly evolving landscape.Performance Evaluation Framework for the Green and Low-Carbon Transformation Financial Service
Center The growing emphasis on global responsible investment and local
Market sustainable development policies along with the heightened focus on M i d d le t o l ong
Green Finance ESG issues from all market participants is reshaping the preferences of term
Medium
Guidelines for the Classification of Financial Asset Risks (Trial Version) consumers and investors alike.Implementation Rules
The concepts of environmental sustainability eco-friendliness and
Operational Procedures for the ‘Environmental Protection Loan’ Program sustainable development have steadily gained traction among the general
Operation Rules for Green public. Stakeholders are growing increasingly concerned about the
Reputation adverse effects associated with a company’s environmental practices Finance Products and climate impact. As a result consumer preferences are shifting. Long term Medium
Operational Procedures for the ‘Jiangsu Carbon Financing’ Program Businesses that fail to prioritize environmental performance risk damaging
their reputations which can profoundly affect not only the companies
themselves but also the banks that partner with them.54 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Environment Commitment Advances A Beautiful Homeland 55
Management of Climate-related Impacts Risks and Opportunities
Quantitative Climate Risk Analysis by Changshu Rural Commercial Bank
Changshu Rural Commercial Bank recognizes the profound impact that structural changes in economic and financial systems due to climate
change can have. To address this the Bank is committed to enhancing its capabilities in identifying measuring monitoring and providing Sensitivity Analysis of Environmental Factors:
warnings about environmental risks. By systematically integrating these risks into its comprehensive risk management framework the Bank Severe Scenario The Bank strategically targets enterprises within industries that exhibit
prepares for potential financial challenges posed by climate change. This approach aims to mitigate the interplay between environmental and heightened sensitivity to environmental risks including chemicals printing and dyeing and non-metallic mineral products.financial risks ultimately helping to prevent the emergence of a systemic financial crisis.Internal Credit Rating Downgrade:
Moderate Scenario It is assumed that customers classified as either normal or concern within the
five-level classification system are susceptible to various influences stemming
Climate Risk Response Measures of Changshu Rural Commercial Bank from energy conservation and emission reduction policies as well as their ability to meet environmental assessment standards. Under mild moderate and
severe scenarios it is anticipated that their internal credit ratings will experience
Risk type Risk factor Risk mitigation measures declines of 2 3 and 4 levels respectively.Result Application:
We remain vigilant about the occurrence of geological natural disasters during project construction Mild Scenario
including projects within the manufacturing sector. We work to safeguard against risks that these events We evaluate the impact on the quality of the Bank’s credit assets across these
Acute may pose to borrowers’ ability to repay thereby minimizing potential threats to the security of related
three scenarios. The findings are instrumental in informing our credit approval
businesses. Additionally we are committed to strengthening our green office initiatives enhancing our processes guiding the formulation of credit policies establishing limits
natural disaster early warning and prevention systems and implementing regular emergency drills to conducting post-loan monitoring and enhancing our risk reporting mechanisms.Physical risk ensure preparedness.We are proactively engaged in stress testing for climate and environmental risks systematically At the same time we conduct thorough analyses and assessments of the opportunities for green and low-carbon development in the context
Chronic integrating these risk factors into our quantitative models. Based on the insights gained from this of climate change tailored to our unique developmental characteristics. We are committed to driving product innovation and expanding our
analysis we take timely action to implement effective risk prevention and control measures.portfolio of green finance offerings. As we navigate the transition to a more sustainable and low-carbon economy we strategically capitalize
We enforce a “veto” system for environmental protection and strengthens the integration of on opportunities for differentiated competition and sustainable development. This proactive approach lays a strong foundation for our bank to
environmental protection labels into our operations. Through our risk early warning system and post-
Regulations effectively respond to climate change and achieve long-term sustainability.loan management practices we effectively monitor and manage high-energy consumption and high-
and policies emission clients. Simultaneously we are focused on optimizing the green composition of our asset
portfolio and increasing support for high-quality industries that prioritize low energy consumption and
low emissions. Climate Opportunity Management Measures of Changshu Rural Commercial Bank
We closely monitor the carbon emissions reduction efforts and energy-saving transformations of our
investment and financing projects. We are committed to thoroughly assessing the energy-saving and Opportunity type Opportunity factor Management measures
emission-reduction impacts of our customers’ operations. Moving forward aligned with relevant policies
Technology both within and outside the Bank we will enhance our support for the low-carbon transformation To effectively address the agriculture rural areas and farmers initiatives of high-quality and promising clients. In addition we will conduct comprehensive market
analyses to strategically position ourselves in the digital transformation space. Our approach will As a key aspect of national strategic emerging
as well as the needs of small and micro businesses we must
Transformation ensure that our upgrades are closely aligned with business needs while effectively managing the risks industries the green sector has given rise to
enhance the innovation of green credit products. This involves
diverse and tailored financial needs among conducting thorough market research and timely developing
risk associated with potential misalignment in technical investments. and introducing a range of standardized loan financing Product and service its enterprises. By consistently and steadily
promoting the innovation of green finance models and low-carbon financial products. Additionally we
We will progressively enhance asset allocation in alignment with our green finance development opportunities products we can enhance the adaptability of should continuously strengthen our support for technological
Market strategy. We aim to increase the focus on green finance topics in our long-term communication with our corporate financial service system and
advancements to provide convenient financial services for
investors and to comprehensively develop products and services that are climate and environmentally improve our service capabilities in alignment environmentally conscious clients. By embedding green financial
friendly. with national development strategies. services more comprehensively into our offerings we can better meet the financing needs of the green sector and provide
impactful support.We are committed to implementing key initiatives in line with our green finance strategy. We will The development of the carbon market and the
continually enhance our performance in green finance and sustainable office operations while increasing financial attributes of carbon trading
Reputation strengthening our guidance for customers in these areas. Additionally we will disclose information to the present significant opportunities for innovating We should diligently research the policies governing the carbon
public and the market through environmental reporting to build a positive reputation and boost public our credit products. By creating carbon market and carbon finance. Leverage our valuable research and
trust. Market opportunities finance offerings we can establish a distinct customer resources we can analyze and assess the evolving
competitive advantage and better align with the trends in carbon finance proactively developing a range of
growing trend toward green and low-carbon carbon finance products.transformation.Furthermore we will conduct sensitivity analyses of environmental factors affecting industries particularly vulnerable to environmental risks such
as the chemical printing and dyeing and non-metallic mineral sectors. We will assess the impact of energy conservation and emission reduction
policies as well as compliance with environmental standards on customers rated as normal or under observation. Under mild moderate and
severe scenarios we anticipate that their internal credit ratings could drop by 2 3 and 4 levels respectively. we will assess the impact on the Climate-related Indicators and Objectives
quality of our bank’s credit assets under three different scenarios and use these evaluation results to guide our credit approval processes credit
policies limit settings post-loan monitoring and risk reporting. The Bank considers greenhouse gas emissions a key indicator for managing climate change. In line with the banking industry’s operational
characteristics the Bank’s greenhouse gas emissions are categorized into three scopes: direct emissions from operational processes (Scope 1)
Based on the findings from the sensitivity analysis we have consistently prioritized the allocation of credit resources towards industries and indirect emissions from energy consumption (Scope 2) and other indirect emissions resulting from investment and financing activities (Scope 3).enterprises that demonstrate low energy consumption low pollution and low emissions. As a result the portion of our credit assets that are
particularly vulnerable to environmental factors is relatively small. Even in extreme cases the anticipated increase in default risk remains largely The Bank primarily focuses on tracking and managing emissions within Scope 1 and Scope 2. For detailed information on emissions and
manageable. management strategies for 2024 please refer to the Green Concept Operation First section.56 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Environment Commitment Advances A Beautiful Homeland 57
Green Finance for Deeper and Broader Development Green Finance Governance
Changshu Rural Commercial Bank is proactively establishing a green finance governance system and implementing a vertical management
Construction of the Green Finance System structure dedicated to green finance. Responsibilities for managing green finance are clearly defined at every level from the Board of Directors to senior management and specialized departments. This approach ensures that sustainability issues including climate change are effectively
integrated into the Bank’s comprehensive governance framework.Green Finance Strategy
Changshu Rural Commercial Bank is committed to enhancing its green finance strategy. To this end it has implemented the Green Finance Organizational Structure for Green Finance of Changshu Rural Commercial Bank
Development Strategy (2020-2025) which serves as a guiding framework for the entire organization. The Bank provides loan support for projects
focused on energy conservation emission reduction and urban infrastructure development. In alignment with its green credit development General Meeting
strategy the Bank prioritizes three key objectives: mitigating environmental and social risks accelerating the growth of green business initiatives
and strengthening its commitment to social responsibility. These efforts not only bolster the bank’s green finance initiatives but also seamlessly
integrate the principles of environmental sustainability and green development into all aspects of its operations and management.Board of Directors Supervisory Committee
Additionally the Bank has established a comprehensive green credit policy and management system anchored by “one policy” and reinforced
through “four mechanisms”. This framework ensures stringent oversight of credit investments in high-pollution and surplus industries allowing the
Bank to sustain a healthy growth trajectory in its green credit initiatives year after year. In the next phase Changshu Rural Commercial Bank will Strategy and Rural
enhance its support for green businesses by ensuring a steady flow of financing and establishing a robust green and low-carbon financial service Finance Committee
system that fosters sustainable development.Supervisory
Green Credit Policies and Three Tasks for Green Credit Board Office Committee Office
Management System Strategic Developmen
Senior Management (President Office)
One policy refers to green credit policy 01.Prevent Environmental and Social Risks
Four mechanisms refers to approve 02.Accelerate the Development of Green Business
mechanism assessment mechanism Branches and
due diligence exemption mechanism General Office Corporate Banking Dept.Other Depts
Sub-branches within the
and individuation mechanism. 03.Enhance Corporate Social Responsibility Performance Headquarters
Green Finance
Dept.Board Key Responsibilities of the Green Finance Department at
Changshu Rural Commercial Bank
Changshu Rural Commercial Bank integrates relevant aspects of ESG management into the operational guidelines of its Strategy and Rural
Finance Committee which operates under the Board of Directors. This integration enhances the standardization of social responsibility
management and continually elevates the Bank’s ESG governance levels and capabilities. The Board of Directors along with the Strategy and Strategy Formulation Target Breakdown Performance Evaluation
Rural Finance Committee reviews key documents such as the Green Finance Development Strategy (2020-2025) and the Strategic Development
Plan (2024-2026). They actively assume responsibilities for strategic decision-making related to the bank’s sustainable development initiatives Dedicated to the comprehensive Formulate an annual promotion plan Set specific evaluation indicators for
including efforts to address climate change. development of green finance complete with clearly defined targets green credit and facilitate regular
initiatives across the Bank. for green credit. assessments of our performance.Departments Green Innovation Green Development Green Finance Talent
The Bank is committed to responding proactively to the regulatory authorities’ call for legal institutions to establish dedicated green finance
divisions. We view green finance as a crucial element in serving the real economy and fulfilling our social responsibilities leveraging finance Take the lead in exploring and Lead in researching and analyzing Oversee the building and management
to effectively support sustainable development. To enhance the quality and efficiency of our green finance initiatives we have established a innovating within the realm of the green finance business across of a specialized talent team focused
dedicated Green Finance Department within the Corporate Banking Division. green finance including but not the Bank systematically collecting on green finance initiatives across the
limited to green products green and studying market demands Bank including developing targeted
investments green bonds and as well as the developments of talent cultivation and business training
green trusts. our peers within the field of green plans.finance.58 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Environment Commitment Advances A Beautiful Homeland 59
业绩说明会 Green Investing and Financing Management Progress
Credit Granting Supporting the growth of the green industry and fostering a low-carbon sustainable transformation is central to our mission. At Changshu Rural Institutional Development
Performance of Commercial Bank we seamlessly integrate green finance with our commitment to social responsibility and long-term sustainability actively
Changshu Rural Changshu Rural Commercial Bank is dedicated to establishing and enhancing its promoting green investments and financing solutions to empower industrial development.Commercial Bank environmental and social risk management system. We have issued the Guiding Opinions
on Credit Granting to align with our commitment to green finance principles. This involves By the end of 2024 the Bank’s green credit portfolio had reached 2.739 billion RMB representing a year-on-year growth of 4.26%. We served
the strategic allocation of credit resources and the integration of environmental social a total of 3277 green loan customers. In addition to successfully advancing our green finance initiatives we have also seen a continuous
Business credit approvals and governance criteria throughout the credit granting process. We are committed to emergence of environmental and social benefits.implementing the “veto” system that prohibits funding for businesses that fail to meet
163281 In 2024 alone our green loans were allocated across six categories of green industries with the following proportions: infrastructure green environmental protection and workplace safety standards. Specifically we will not approve upgrading (41.45%) energy conservation and environmental protection (37.63%) ecological environment (8.08%) clean energy (6.84%) clean credit for any new businesses with an environmental protection rating of black or red. production (5.18%) and green services (0.81%).
Furthermore we will refrain from accepting new clients with significant violations in
environmental protection quality technology or safety that have not yet been rectified. For Simultaneously we have been methodically increasing its green bond investments. In 2024 we added five new green bond investments totaling
Share of credit to small and businesses with an environmental protection rating of yellow we enhance risk monitoring 212 million RMB. By the end of that year our green bond investment balance reached 1.422 billion RMB.micro businesses and promptly adjust credit limits based on their risk profile.
85.73 Access Guidelines for Corporate Loan Customers Green Investing and Financing Performance of Changshu Rural Commercial Bank% of Changshu Rural Commercial Bank
We develop a plan to minimize and withdraw as
Credit amount to small and quickly as possible. Green credit loans Balance of green credit loans balance
micro businesses Businesses with an environmental protection rating of black or red; Unit： Billion RMB
businesses that have committed significant violations of environmental
19802415 and safety laws and regulations; businesses that require close 2.73910k RMB monitoring in areas such as energy conservation water conservation 2.627
emissions reduction environmental protection and safety.We enhance risk monitoring and promptly adjust
Green credit transactions credit limits based on their risk profile.
204 Businesses with an environmental protection rating of yellow.
In addition we are committed to enhancing the institutional framework to boost service
efficiency for our green credit customers. We have implemented a “green channel”
approval system and a “fast track” loan review process ensuring expedited credit 2023 value 2024 value
Green credit amount approvals for businesses and customers that adhere to the principles of sustainability
low-carbon initiatives and the circular economy. This streamlined approach simplifies and
accelerates the credit review process.
334179 10k RMB Support Mechanism for Green Credit Customers Green bonds Balance of green bonds holdings
Green Channel Unit： Billion RMB
For projects and customers that meet our criteria we implement measures such
as parallel operations between approval personnel and account managers as
well as expedited loan reviews. We have established a business management
model that integrates front office marketing efforts with mid office credit approval 1.422
processes to enhance our support for these customers. 1.290
Fast Track
We simplify the documents necessary for credit granting for high-quality green
finance projects and streamline the credit approval process. By using a tiered
and categorized approach to credit granting we enhance approval efficiency. For
green credit requests under 15 million RMB approvals can be completed within 2023 value 2024 value
1.5 working days while requests over 15 million RMB can be finalized within 5
working days.60 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Environment Commitment Advances A Beautiful Homeland 61
Green Finance Product Innovation Green Concept Operation First
Changshu Rural Commercial Bank actively leverages its finance and resource strengths to enhance its green finance product offerings. By
continuously expanding its green credit support the Bank is broadening financing channels for local enterprises enabling them to pursue energy
conservation and emission reduction initiatives effectively. This commitment not only fosters the growth of local clean energy and environmental Resource Consumption and Waste Management in Operations
protection industries but also facilitates a structured transition toward low-carbon practices from an industry support perspective. In doing so the
Bank plays a vital role in Suzhou’s efforts to achieve carbon peak and carbon neutrality. Changshu Rural Commercial Bank is committed to continuously monitoring resource usage and waste generation throughout its operational
processes. To mitigate the impact on the environment we implement a range of strategies aimed at minimizing resource consumption and waste
Furthermore we proactively collaborate with authorities in ecological protection agriculture energy water resources and transportation. We production. In 2024 the primary energy resources utilized in our operations included gasoline electricity water and paper.actively engage in initiatives like the Golden Ring Dialogue to stay informed about relevant projects engineering plans and the action items tied
to the local green development agenda. Our credit resources are strategically directed toward industries and enterprises that prioritize low energy In our operation process in 2024 the consumption of gasoline from the bank’s own vehicles was 362.562.05 liters natural gas 82133.64 cubic
consumption minimal resource use reduced pollution and lower emissions.meters purchased electricity 43402641.36 kWh the total annual GHG emissions (scope 1 and scope 2) 25184.54 tCO2e and the annual
By the end of 2024 we have established a comprehensive green finance product matrix. With a focus on meeting the green financing needs comprehensive energy consumption was 5823.41 tce.of businesses we have launched a series of standardized loan financing models and low-carbon financial products. Notable offerings include
the Suzhou Carbon Finance Distributed PV Generation Mortgage Loan Environmental Protection Loan and Pollution Discharge Loan. These
innovative products have transformed aspects such as loan targets collateral methods loan purposes and approval processes. Through these Impact on Environment of Business Activities of Changshu
initiatives we have gained valuable practical experience that will inform the continual evolution of our green finance products and services. This Rural Commercial Bank
foundational work sets the stage for sustainable growth and innovation in the future.Representative Green Finance Innovation Products of Changshu Rural Commercial Bank Indicator Unit 2022 value 2023 value 2024 value
Suzhou Carbon Finance Total water consumption Ton 198170.00 191842.00 206948.78
Working capital loans are available to agriculturally-related enterprises small and micro businesses Consumption of gasoline
and private companies that are recognized as key green enterprises supported by central bank funding from the bank’s own L 309567.59 356603.10 362562.05
in Jiangsu Province. These loans primarily serve to fulfill the capital needs of energy conservation and vehicles
carbon reduction projects as well as to cover the operational costs of businesses dedicated to these
efforts. Consumption of natural gas Cubic meter 73999.73 85318.00 82133.64
For credit loans the maximum amount available is capped at 10 million RMB with a loan term not
exceeding three years. Enterprises that demonstrate significant achievements in carbon reduction will Consumption of purchased
benefit from our preferential interest rate approval mechanism. electricity kWh 33389605.00 36626419.00 43402641.36
Annual GHG emissions
(scope 1+scope 2) tCO2e 24328.39 26733.10 25184.54 Environmental Protection Loan
This loan initiative is a collaborative effort between the Jiangsu Department of Finance the Jiangsu
Department of Ecology and Environment and the Jiangsu Rural Credit Union. By creating a loan risk Annual comprehensive tce 4534.51 4997.89 5823.41
compensation fund specifically for ecological and environmental protection projects the program offers energy consumption
credit enhancement and risk mitigation for enterprises in Jiangsu Province engaged in various initiatives
including pollution prevention ecological protection and restoration the construction of environmental Note: The number of newly increased outlets of the Bank was 2 and the village bank was 20.protection infrastructure and the development of environmental protection industries.Pollution Discharge Loan Green Operation Initiatives
Borrowers who hold the right to discharge pollutants obtained through paid means and confirmed in Carbon Reduction and Energy Conservation
the form of a pollutant discharge permit can apply to the Bank for a RMB working capital loan for their
normal production and business operations. This loan is mainly used to meet the capital needs generated
by the borrower’s energy conservation and environmental protection transformation as well as its daily Changshu Rural Commercial Bank is committed to enhancing its environmental initiatives and
production and business activities. has been exploring innovative approaches to create a green low-carbon and collaborative office
The maximum loan amount for a single account shall not exceed 20 million RMB and in principle it model. Leveraging financial technology the Bank is continually expanding its paperless counter
shall not exceed 70% of the evaluated value of the pollutant discharge rights held by the borrower. The services and actively promoting the online delivery of services and management leading to a fully
guarantee method is credit and the pollutant discharge rights held by the borrower shall be additionally
pledged as collateral. paperless office environment. In 2024 we successfully reduced paper usage by 61 tons which is
approximately equivalent to a reduction of 90 tons of carbon dioxide emissions.Distributed PV Generation Mortgage Loan At the same time we effectively reduce carbon emissions in our office operations through energy
A loan in RMB is provided to buyers who lease and operate solar distributed generation energy conservation renovations and management measures. We systematically promote energy-saving
equipment which is used to purchase this equipment from energy manufacturers. renovations including upgrades to our building’s air conditioning system overhauls of our data
The maximum loan amount will not exceed 70% of the total value of the equipment purchase contract. center infrastructure and improvements to our lighting systems. These efforts have enabled us to
The loan term is based on the economic benefits derived from the annual power generation of the achieve more precise automatic control of our air conditioning units. Additionally we continuously Water and Electricity Conservation Logos of
equipment with a maximum duration not to exceed 10 years. display awareness-raising signs in our offices and cafeterias encouraging everyone to turn off Changshu Rural Commercial Bank
lights when leaving and to save water and electricity.62 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Environment Commitment Advances A Beautiful Homeland 63
Food Conservation 业绩说明会 Green Outlets
We actively promote and embody the cultural principle of embracing
the grand concept of food and ensuring food security. We foster an
zero-carbon outlets Changshu Rural Commercial Bank is actively responding to the national strategies of carbon environment that values thriftiness opposes waste and encourages
neutrality and carbon peaking with a vision to build an eco-friendly banking institution. We
a love for grain conservation. To support this initiative we rigorously
are committed to innovative practices by establishing zero-carbon branches and embracing
maintain a daily kitchen waste log and monitor food waste trends through
our responsibility to create a conservation-oriented society through the sustainable
monthly aggregated data. Additionally we ensure that our handling of 11 operation of our outlets.kitchen waste complies with local regulations.During the renovation of our outlets we prioritize the use of environmentally friendly
materials such as eco-friendly paints to minimize the risk of indoor air pollution. Once
Food Conservation Initiatives at Changshu Rural Commercial Bank
Green Initiatives for Public Welfare photovoltaic power the renovations are complete a professional third-party inspection company conducts air
quality assessments and provides an official report ensuring a healthy environment for both
In pursuit of low-carbon development throughout our operations the Bank actively engages in green public welfare initiatives. By doing so employees and customers.Changshu Rural Commercial Bank contributes to the sustainable growth of both the community and society as a whole. 429169 MWH In our ongoing operations we continuously enhance the efficiency sustainability and low-
Case The Environmental Guardians from Case Tree Planting Event carbon footprint of our branches. Through various initiatives—such as adopting clean Changshu Rural Commercial Bank energy optimizing our energy structure and promoting energy-saving technologies—we are
Hong Haibo a driver at Changshu Rural Commercial Bank has In March 2024 Changshu Rural Commercial Bank organized a tree result in cost savings paving the way for a digital and environmentally conscious approach to banking.garnered significant attention on social media through his short planting event titled Spring is in the Air: A Celebration of Tree Planting
video account “A Little Spinach” dedicated to environmental Day. The initiative attracted participation from over 30 employee By the end of 2024 we operated a total of 11 zero-carbon outlets. These locations
protection his account features engaging footage of garbage families who came together to actively engage in environmental generated approximately 429169 MWh of photovoltaic power resulting in cost savings
collection during plogging—jogging while picking up litter—as stewardship. This hands-on event not only encouraged employees to 21.45 10k RMB of around 214500 RMB and a reduction of approximately 373.37 tons of carbon dioxide
well as relatable and interactive moments from his efforts. His embrace the principles of environmental protection but also planted
videos inspire viewers to appreciate the natural environment and the “seeds” of green development in the hearts of their children. emissions. In addition to delivering significant economic and environmental benefits this
take action to protect our beautiful homeland. As a result of his Through this the Bank promoted a culture of sustainability and low- initiative provides a replicable and scalable model for the green transformation of our
commitment to green public welfare initiatives Hong has received carbon living within the community reinforcing its commitment to reduction of approximately branches.a growing number of likes and accolades. He has been awarded fostering a greener future for all. dioxide emissions
with an Advanced Individual in Corporate Culture and Happy
Running Enthusiast. 373.37 tons
Changshu Rural Commercial Bank’s Photovoltaic Panels on the Roofs of Changshu Rural
Case Weekly Garbage Picking Volunteer
Initiative Commercial Bank’s Outlets
Changshu Rural Commercial Bank has launched a weekly volunteer
initiative where employees gather to clean up Xinshiji Avenue. Overview of Photovoltaic Power Generation Projects at Changshu Rural
This effort not only beautifies the city and enhances the local living Commercial Bank
environment but also fosters teamwork and cultivates a sense of
individual responsibility among employees. By actively engaging in
this public welfare activity the Bank demonstrates its commitment to
social responsibility and environmental stewardship. Moreover this We installed photovoltaic Projects are underway at
initiative aims to inspire community involvement encouraging more We launched photovoltaic systems on the rooftops of
people to participate in protecting the environment and collectively the Haiyu Sub-branch
advancing the cause of sustainability. power generation pilot six properties: the Zhouxing the Baimao Sub-branch
projects at the Fushan Sub-branch the Zhaoshi and the Guli Sub-branch.Xiaoqiao Sub-branch 2022 Sub-branch the Xushi Sub- 2023 The installations have 2024
and the Wangzhuang branch the Shanghu Sub- been completed and we
Yingyangqiao Sub-branch. branch the Dayi Sub-branch are currently awaiting
and the Mocheng Archive grid connection to initiate
Building. power generation.64 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Embracing Responsibility to Expand Development Opportunities and Foster Growth 65
Section 3
Embracing Responsibility to
Expand Development Opportunities
and Foster Growth
Changshu Rural Commercial Bank is dedicated to advancing
inclusive finance striving to ensure that diverse groups
have access to convenient and efficient financial services.We continuously innovate our service models and financial
offerings for small and micro businesses by establishing a
robust credit system streamlining service processes and
broadening our service channels. Through these proactive Performance Highlights in 2024
measures the Bank exemplifies the responsibility and
commitment of a finance enterprise making a meaningful Customer satisfaction Complaints resolution rate
contribution to rural revitalization and local prosperity.Together we are making significant strides toward a brighter
future of shared prosperity. 98.02 % 100 %
Total investment in the purchase of
domestically produced products
2391 10k RMB
Responses to UN SGDs66 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Embracing Responsibility to Expand Development Opportunities and Foster Growth 67
Empowering Through Finance: Fostering Prosperity Financial Service Accessibility
in the Real Economy To further advance the Jingsu Rural Credit Union’s special project aimed at establishing and promoting specialized branches Changshu Rural
Commercial Bank is actively implementing the 123 Project. This plan includes the completion of five specialized outlets by 2024 focusing on the
Services for Broader Engagement Central Business Department Suzhou Branch Business Department Shajiabang Branch Haiyu Branch and Dongbang Branch. By 2025 we
aim to expand this number to ten specialized outlets and by 2026 we expect to reach a total of fifteen specialized outlets. In addition by 2026
Changshu Rural Commercial Bank is dedicated to establishing a premier demonstration the Bank plans to establish 30 Four-in-One Demonstration Points enhancing its service offerings.base for digital currency in the cultural tourism sector. To enhance the ticket purchasing
experience at the popular tourist destinations of Shajiabang and Jiangxiangcun the Bank
has integrated digital currency receipt functionality for ticket sales amusement areas Overview of Specialized Outlets at Changshu Rural
and local merchants. Visitors can take advantage of digital currency self-service ticket Commercial Bank
vending machines and the Bank has extended digital currency receipt capabilities to
nearby hotels and specialty shops. Furthermore the Bank supports the reservation and Shajiabang Branch: Central Business Outlet:
application services for digital currency hard wallets. To improve user experience some Revolut ionary Specia l ized Out let Leveraging the r ich Yanguichao Outlet Empowered Technologies The Central
POS machines have been upgraded to facilitate tap-to-pay functionality for hard wallets. revolutionary resources of Shajiabang the branch has seamlessly Business Department draws inspiration from the design concept
This enhancement greatly optimizes the digital currency experience for diverse groups integrated revolutionary culture with financial services creating of “Yanguiichao” (Swallows Returning to the Nest). The hall is
including foreign visitors and the elderly. a distinctive financial service brand inspired by this heritage. divided into eight areas: Digital Nest Financial Zone Joy Nest
The Bank has established nine foreign currency cash service outlets in Suzhou to Through initiatives such as establishing revolutionary culture Rest Nest Learning Nest Cloud Nest (Live Streaming Room)
facilitate the free exchange of six major foreign currencies catering to the needs of bases organizing relevant events and focusing on serving the In-Branch Store and Swallow Pocket Park. It is committed to
foreign nationals. Each outlet is equipped with advanced facilities and features bilingual Automatic Ticket Vending Machine associated customer groups the branch not only preserves the providing customers with comprehensive services and unique
signage to enhance accessibility offering professional English services for customers. essence of red culture but also enhances its brand image and experiences. By hosting a variety of vibrant activities the Supporting Foreign Currency and Digital
The International Business Department has formed a foreign language service team social influence. This approach has resulted in a win-win situation branch continually enhances the leisure life of local residents
while the Operations Management Department regularly conducts training sessions on Currency Payments yielding both economic and social benefits for the community. establishing itself as an attractive bank within the community.foreign currency anti-counterfeiting measures to ensure professionalism and security in
foreign currency cash services.Service Measures for Foreign Nationals by Changshu Rural Commercial Bank
Comprehensive Outlet Configuration
The Bank has established nine outlets with foreign currency cash feature in Suzhou including one in the urban
area of Changshu and eight in the central towns of Changshu. These outlets facilitate the free exchange of
six major foreign currencies such as the US Dollar (USD) Euro (EUR) and British Pound (GBP) effectively
meeting the basic needs of foreign nationals. All foreign currency exchange outlets prominently display
currency exchange signage and service hours. They are also equipped with the necessary hardware to
ensure smooth operations. Bilingual signage is available for business hours service suspension notices and
other important indicators ensuring that our outlets are well-equipped and clearly marked for efficient foreign
exchange services.Adequate Staffing
Each branch is staffed with employees trained to provide English-language services. All tellers and operations
supervisors at our foreign exchange outlets are skilled in handling individual cash deposits withdrawals and
foreign currency exchange transactions. To address challenges such as high teller turnover and varying levels
of proficiency in foreign exchange operations our International Business Department has established a foreign
language service team. This team is dedicated to providing comprehensive and high-quality support to ensure
a seamless customer experience.Comprehensive Business Training
The Bank is committed to advancing the establishment of foreign exchange outlets strengthening team
dynamics and enhancing the quality of foreign currency cash services. The Operations Management
Department collaborates with professional foreign currency training institutions to provide courses and
organizes training sessions focused on the anti-counterfeiting features of major foreign currencies for staff at
exchange outlets and relevant departments. This initiative effectively improves the ability of our cash handling
staff to identify counterfeit foreign currency.68 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Embracing Responsibility to Expand Development Opportunities and Foster Growth 69
Expanding Outlet Coverage
By the end of 2024 the Bank had a total of 170 branches which included 1 Central Business Department 39 local sub-branches 7 branches in Social Security Cardholders
other regions 35 sub-branches in other regions and 88 sub-offices. These outlets are strategically located across the regions of Suzhou Wuxi
For social security cardholders the Bank has launched exclusive deposit products with a minimum deposit requirement of 5000
Zhenjiang Nantong Yancheng Yangzhou Taizhou Lianyungang Huai’an and Suqian.RMB bundled with a selection of benefits.Optimizing Online Service:
In Changshu we have deployed 51 social security card issuing machines and 109 branches across the city offer instant online card
The Changyin Life APP seamlessly integrates life services employee services and online financial services processing services providing convenience for customers in both card issuance and replacement.offering customers intelligent scenario-based mobile and personalized solutions. In 2024 the Bank launched
the Changyin Life mini-program as a new customer acquisition platform effectively streamlining the live-streaming The Bank collaborates with the Human Resources and Social Security Bureau to develop and expand the all-in-one card application
customer acquisition process. It also introduced a group buying feature and food coupon redemption capabilities which encompasses a wide range of services including park recharge bus fare recharge public bicycle access sunshine benefits
Changyin Life APP which help enhance customer loyalty. and smart canteens.We also offer various financial incentives such as fuel discounts park recharge discounts and food merchant discounts providing
In partnership with Huawei the Bank successfully launched a HarmonyOS version of its app addressing the consumption benefits to the general public.compatibility issues faced by HarmonyOS users. Additionally the app’s interface has been optimized to be more
elderly-friendly providing older customers with a more convenient and thoughtful operational experience as well as Furthermore the Bank has integrated nearby social security services enabling residents to efficiently manage their social security
matters.Changshu Rural better product services.Commercial Bank APP Disabled Users
It successfully integrated a precious metals marketplace allowing for corporate account payments for purchases At branch entrances the Bank has implemented barrier-free access ramps
and providing users with a more convenient trading channel for precious metals. The app also features a corporate displayed service hotlines and installed service buttons. It also offers
treasury functionality enabling seamless role switching and enhancing the convenience of corporate treasury wheelchairs and other useful devices to help users with physical disabilities
services. Additionally a unified view for bills has been launched offering an integrated display of bill information enter and exit the branches seamlessly.Changyin
Business APP allowing users to clearly and intuitively understand the relevant details. Inside the branches you will find reading glasses and magnifying glasses
of various strengths as well as Braille cards and Braille keyboards available
Satisfying Special Needs at external counters to enhance service accessibility for visually impaired
customers.Elderly Users New Citizen Groups
The lobby staff are equipped with tablets and dedicated service windows offer
The Bank has launched For salaried customers the Bank has launched a range of financial products tailored to meet non-verbal communication cards and writing boards to facilitate communication
an e lder ly- f r iendly app their needs. These offerings include deposits and regular investments citizen loans exclusive for hearing-impaired users.interface designed to make deposits for new citizens and a series of six-month wealth management products. Additionally
it easier for older users to the Bank provides customized savings plans that automatically open a fixed deposit account Child Users
For our young users the Bank has launched a special “lucky money” product supporting deposits starting from 500 RMB. This
navigate and uti l ize the each month after enrollment allowing salaried customers to better plan their savings.offering is designed for children and their parents featuring personalized deposit certificate designs with the option for handwritten or
app.To facilitate the requirements of new citizens for returning home and making interbank printed blessings.transfers the Bank has introduced a new citizen-exclusive card which includes three free
Our signature brand activity the Summer Mobilization event has garnered widespread recognition across various sectors of society.interbank transfers each month.Now in its 11th season this year’s theme is Dudu Swallow’s Summer Research Camp which includes engaging activities such
Furthermore the Bank has organized initiatives such as the New Citizen Home in Suzhou and as bird-watching little bankers and little firefighters. These activities are aimed at enhancing our brand image rewarding valued
various new citizen service activities labeled Five Entries. In partnership with the Suzhou New customers and expanding our brand influence.Citizen Service Innovation Lab Alliance the Bank has engaged with enterprises communities
schools rural areas and households to promote financial services specifically designed for
new citizens.70 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Embracing Responsibility to Expand Development Opportunities and Foster Growth 71
Consumer Finance Support
Changshu Rural Commercial Bank is dedicated to supporting the growth of domestic demand by harnessing the power of financial technology
and retail operations. Our goal is to connect with consumers and merchants alike strengthening consumer confidence and invigorating spending.We strive to improve the quality of life for our customers and address their increasing desire for a better lifestyle. As of the end of 2024 we issued Innovative Products of Changshu
personal consumer loans totaling 25.7 billion RMB an increase of 1.343 billion RMB reflecting a year-on-year growth of 5.51%. Rural Commercial Bank
Consumer Finance Initiatives at Changshu Rural
Commercial Bank
The Bank has launched the 50% Off Storm - 10 RMB Flash Sale for Premium Coupons Monthly Salary Savings: Let’s Meet Over Noodles:
campaign which features 10 different types of coupons including JD E-cards Hema gift
cards Tmall shopping vouchers and Chagee coupons. These offers cater to various needs To meet the needs of customers seeking regular forced To expand the scale of regular savings the Bank has
Credit Cardholders encompassing areas like dining shopping and online platforms. In line with the national savings the Bank has introduced the Monthly Salary launched a customer engagement activity centered
consumption subsidy initiatives for electric vehicles home appliances and digital products the Savings a regular investment product. Customers can around Changshu Noodle Eating. Customers who meet
Bank is providing interest-free credit card installment plans and various discount offers along easily set up a monthly fixed deposit plan that includes their regular savings targets will receive corresponding
with additional subsidy funds to enhance the overall consumer experience. automatic deductions and automatic principal and reward points encouraging them to save while enjoying
interest payments upon maturity. a local culinary favorite.The Bank is committed to continuous product innovation. In August we introduced the Feiyan
Car Owner Card designed to offer more convenient and intelligent financial services for our car
owner customers. During the promotional event customers within our business jurisdiction can
Car Owner Cards enjoy a variety of exclusive benefits including giveaways at gas stations complimentary car
washes charging rewards gifts for new customers discounts on car purchases and incentives
for enrolling in driving schools. This event has seen the successful issuance of a total of 22000
cards.The Bank has once again upgraded its digital currency system by integrating the digital currency Gold Exchange: Accumulated Gold:
functionalities of multiple operating institutions. This enhancement enriches the diversity of its
digital currency offerings and strengthens our unique digital RMB business marking a significant With gold prices on the rise ordinary consumers This year the Bank has launched a new precious
advancement in the development of the Changshu Rural Commercial Bank’s mini digital are shifting away from daily gold jewelry purchases metals accumulation service on our mobile banking
currency app. We are continuously enhancing our system’s capabilities. We have successfully and turning to the practice of exchanging old gold platform. This service features seamless end-to-end
Digital RMB connected the full-function digital currency systems of six key institutions: Agricultural Bank of jewelry for new pieces. This trend reflects consumers’ integration allowing customers to easily navigate from
China Industrial and Commercial Bank of China Bank of Communications Industrial Bank desire to make smart financial choices while updating account opening to gold accumulation redemption
Postal Savings Bank of China and China Construction Bank. Additionally we have implemented their accessories. The Bank has seized a significant and exchanging for physical precious metals.the “direct connection at one point” feature from the Digital Currency Research Institute. This opportunity by partnering with precious metals Complemented by targeted marketing activities market
comprehensive integration ensures that our customers can easily access and utilize our digital companies and integrating our existing branch resources insights and official account articles the Bank aims
currency services through multiple channels. to create an innovative gold exchange service. This to enhance customers’ understanding of accumulated
The Bank has launched a special spending milestone program in conjunction with the JD.com offering allows customers to access high-quality gold investment and increase their willingness to invest.Grand Promotion (618). Customers who reach various spending thresholds will receive products while revitalizing their household gold reserves With features such as ultra-low entry prices diverse
shopping vouchers ranging from 5 to 100 RMB which can be combined with platform discounts and improving gold utilization. investment options real-time fund transfers and
Shopping Festivals to encourage increased spending. During the Double 11 shopping event the bank is hosting a extended trading hours our accumulated gold service
spending lottery. Customers who use their credit cards for purchases can enter the lottery for provides flexible and varied investment methods
a chance to win rewards such as points instant discounts Xiaomi phones watches and other significantly enhancing the range of investment choices
exciting prizes. available to customers.During the Spring Festival period when travel and tourism demand reaches its peak the Bank
Travel and launches a special local travel promotion. Customers who spend 200 RMB or more will receive a
Transportation 20 RMB discount. This offer applies to the purchase of high-speed rail tickets airline tickets and
hotel bookings making it easier for travelers to enjoy discounts during this busy season.72 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Embracing Responsibility to Expand Development Opportunities and Foster Growth 73
Supporting Small and Micro Businesses Inclusive Livelihoods and Enhancing Welfare
Changshu Rural Commercial Bank is dedicated to supporting private small and micro businesses by offering loans of up to 10 million RMB
particularly targeting those within local small business clusters and specialized markets. The Bank has also moderately relaxed its entryrequirements to better serve these businesses. With a service philosophy that emphasizes “focusing on small businesses deepening services Customer Interestsprioritizing creditworthiness and transitioning to online platforms” the Bank remains rooted in the county. It meticulously cultivates relationships
and provides customized financial services tailored to a diverse range of customers. Furthermore the Bank has ramped up its credit loan support Changshu Rural Commercial Bank is committed to strengthening customer relationship
for micro businesses and individual businesses with strong growth potential and solid credit history helping them stabilize and expand their management through refined customer segmentation enhanced communication value-added
operations. services the establishment of professional teams optimized service experiences and improved Customer satisfaction
risk prevention and control. These comprehensive initiatives enable the bank to gain a deep
understanding of and effectively respond to customer needs. As a result the Bank has not only
Strategies Serving Small and Micro Businesses of increased customer satisfaction and loyalty but it has also effectively driven business growth and 98.02 %built a strong brand image. Today it stands as a trusted financial service partner for small and
Changshu Rural Commercial Bank micro businesses as well as residents in the region.Customer Group Operations
This targets civil servants and public institution customers segmenting this group into six major
categories and nine subcategories based on product offerings and occupational characteristics. Customer Relationship Management Measures of Changshu Rural
The Bank conducts an analysis of the per capita contribution of customers across various ages Commercial Bank
genders and customer groups to pinpoint those segments most deserving of resource investment.Additionally it evaluates how holding specific products influences customer assets under Unified Personal Customer View: We are integrating our internal data tags and adding manual soft information
management (AUM) and current balances to identify key products and operational models for these tags to create a comprehensive unified retail customer view. This view encompasses ten key dimensions: basic
segments. Through sampling surveys the Bank gains insights into customer preferences assesses information relationships assets liabilities products transactions risks value interests and preferences. By
potential growth opportunities and establishes targeted strategies for managing customer segments doing so we provide our frontline staff with detailed customer profiles tailored product recommendations and
effectively. The Bank plans to develop an integrated benefits and rewards system centered around effective marketing scripts. This initiative enables a seamless closed-loop improvement process between our
“activate card - use card - primary account”. This includes three key components: card opening headquarters and branch locations.benefits card activating benefits and asset growth benefits.Segmented Three-Dimensional Customer Matrix:
Corporate WeChat Strategy We are developing a refined customer matrix based on the customer journey customer tier and wealth
Building CustomerTo enhance customer engagement the Bank collaborates with various institutions to create a “one stratification. This system pays special attention to our key demographics particularly the elderly and children as Insight Capabilitiesbank one account” model for jointly managing customer groups. These institutions facilitate the well as high-debt and high-asset customer groups. The goal is to implement precise strategies through effective
transfer of customers to the corporate WeChat platform where dedicated headquarters assistants customer segmentation and classification thereby optimizing our approach to these distinct groups.conduct centralized operations. These assistants are responsible for addressing daily customer Panoramic Customer Value Assessment:
inquiries promoting products activities and financial literacy as well as organizing regular We are developing a unified system of retail customer value contribution assessment that comprehensively
community events. evaluates both customer revenue and non-revenue value contributions. This unified evaluation of customer
comprehensive value levels complements our existing customer tier standards and supports the establishment
of matching entitlement systems and intelligent entitlement matching mechanisms. This approach empowers our
front-line customer service teams and enhances our marketing efforts.Case Providing a Loan to a Precision Component Enterprise and Successfully Overcoming Financing Challenges
The Bank has implemented a Three Reaches service mechanism. Through customer segmentation and value
A precision component producer established in 2018 is a micro-enterprise primarily engaged in the research and development (R&D) Enhancing assessment we have developed a layered and categorized service approach complemented by a full lifecycle
processing and sales of precision molds precision hardware components electronic products automation equipment testing fixtures inspection Customer Service service system. By utilizing a single contact number and a streamlined form the Bank ensures that we effectively
equipment and accessories. This year the producer acquired two new pieces of equipment leading to an increase in order volume compared Capabilities reach out to customers maintain accurate records and provide exceptional service ultimately resulting in a
to last year which resulted in a funding gap. The Bank was able to address this challenge by providing a loan of 3 million RMB through the Micro significant enhancement in service quality.Business Easy Loan thereby promptly resolving the customer’s financing issues.The Bank has developed a comprehensive and standardized operational system across seven key dimensions:
Case Alleviating Financial Pressure for a Microelectronics Company customer groups products channel scenarios performance evaluation marketing services data and systems. By Enhancing
focusing on customer growth scaling improvements and enhancing account management per person the Bank
Customer
A microelectronics company established in 2022 specializes in the packaging of integrated circuit smart card chip modules. Its primary products has established a customer product channel recommendation strategy that incorporates expert strategies whitelist Operations
include smart card chip module packaging as well as QFN and DFN packaging. Its customers include prominent firms such as CETC Shanghai strategies and algorithm-based strategies. Additionally we have created an extensive retail marketing strategy and Capabilities
Fudan Microelectronics Tongxin Micro and Henghui Technology. Recently the company needed to invest in new equipment to enhance its an opportunity framework within our marketing middle platform. This setup provides a solid strategic foundation for
efficiency planning to spend approximately 4 million RMB on these purchases. In response to their requirements the Bank provided a loan of 2 implementing large retail customer operation models effectively.million RMB through our Equipment Easy Loan with a repayment term of three years effectively alleviating the company’s financial pressure.74 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Embracing Responsibility to Expand Development Opportunities and Foster Growth 75
Measures by Changshu Rural Commercial Bank to Protect the Rights and Customer Privacy Protection
Interests of Elderly Customers Changshu Rural Commercial Bank has developed policies such as the Customer Financial Information Security Management Policy and the
Production Data Management Policy which clearly outline the business processes for data management. By aligning with the People’s Bank of
Special service windows have been established at our outlets We are transforming our smart devices to be more user-friendly China’s financial standards on data security and personal financial information protection the bank has also established the Personal Financial
to prioritize elderly customers ensuring they receive prompt for the elderly addressing their challenges in using modern Information Security Policy and the External Data Management Measures. These measures standardize the collection storage transmission
assistance. technology and enhancing the efficiency of their banking usage backup and destruction of customer data thereby enhancing full lifecycle protection.transactions.The Bank has put in place a comprehensive and standardized management system for the collection storage transmission provision and
deletion of customer information as well as for third-party collaborations ensuring robust customer information security and privacy protection.Customer Privacy Protection Measures of Changshu Rural
Commercial Bank
In line with our commitment to data minimization and obtaining proper authorization we collect personal financial
information only after securing the customer’s signed consent through a receipt confirmation process.Customer
Information Customers are encouraged to review our privacy policy and we ensure that the internet system gathers information only
Collection after explicitly obtaining customer consent via the privacy policy module. We have introduced a dedicated hotline for elderly customers
Our professional outreach team known as the Xiaoyuan Service To enhance security we utilize password masking technology. This means that when guiding users to enter passwords offering 24/7 exclusive services to cater to their needs for online on the acceptance terminal client software or browser we prevent passwords from being displayed in plaintext.consultations appointments feedback and more. Additionally Team offers home visits for elderly customers with limited
the customer service center offers support in local dialects in mobility. This team provides personalized services including Management Measures: In line with the Information Security Management Guidelines and the Personal Financial
areas such as Changshu and Yancheng where we have a financial education and marketing product introductions allowing Information Security Policy the Bank implements encryption protocols for customer sensitive information. This ensures
higher concentration of branch locations. This initiative enhances senior customers to access comprehensive financial services
information security during transmission processing and storage. Access to sensitive data is restricted; employees must
communication with our elderly customers and demonstrates our from the comfort of their homes.obtain approval and are assigned permissions based on the principle of least privilege. Additionally specific authorization
Customer is required for each task involving sensitive data.bank’s commitment to caring for and respecting their needs. Information Technical Measures: Sensitive information in production environments is processed uniformly through data masking
Storage systems. Sensitive data is transferred to office networks via secure file transfer platforms which include regular
data cleaning mechanisms. The Bank has a strict policy prohibiting the use of removable storage media across the
organization. Any special needs must receive leadership approval and the activation of permissions is managed
through a whitelisting process. Additionally restoration software is procured to regularly clean the data on online banking
experience machines ensuring the prevention of customer information leaks.The Bank has procured third-party services to monitor the exposure of sensitive information on internet platforms
ensuring proactive detection and mitigation of potential data leaks.Security assistants and encryption software are pre-installed on personal terminals to enable functions such as
document encryption screen capture watermarking and screen recording protection enhancing data security at the
Customer user level.Customer Communication Information Transfer The Bank uniformly employs encrypted mailboxes for sending external files. Prior to external file transfers approval is
required for decryption or self-decryption permissions are granted to specific terminals to ensure secure and controlled
Changshu Rural Commercial Bank consistently upholds a customer-centric service philosophy. We focus on the nuances of customer needs data sharing.simplify business processes and help our clients bid farewell to cumbersome procedures all while saving valuable time. Whether it’s the warm The transfer of production-sensitive data to the office network or the internet via the file transfer platform requires
reception and professional guidance provided by our branch staff or the convenience and efficiency offered through our online service channels approval ensuring that sensitive information is handled with the highest level of security and compliance.we are dedicated to delivering a comprehensive experience. We aim to turn every interaction and service into a warm connection fostering a
Provision In compliance with the Personal Financial Information Security Policy and the Production Data Management Policy deep bond with our customers. Genuinely prioritizing customer satisfaction we view it as a key metric for our development and success.and Deletion the bank has clearly defined the requirements for the deletion and destruction of personal information. Data must be
of Customer promptly destroyed after it has been fully utilized or reached its expiration date. Additionally desensitized electronic
Information data once used is destroyed under the supervision of the Fintech Headquarters to ensure secure and compliant data Customer Communication Measures Optimizing Online Service Scenarios handling.of Changshu Rural Commercial Bank
The Bank has broadened the scope and capabilities of its According to the Customer Financial Information Security Management Policy a thorough assessment of third-party
telephone banking services. By leveraging 5G messaging partners’ data protection capabilities is essential. Responsibilities and confidentiality obligations must be clearly defined “Direct Listening” Mechanism for Customer Service in service agreements to safeguard sensitive information.it has effectively bridged the gap between voice and video
Under the leadership of our headquarters key personnel and business leaders Confidentiality agreements should also be incorporated into contracts related to technology development services and communication thereby extending service capabilities and equipment procurement. It is imperative to conduct detailed evaluations of the operational status security qualifications
from various departments and branches have come together to implement expanding customer service coverage. Customers can now and technical service capabilities of outsourcing contractors.a Direct Listening mechanism for customer service. This initiative allows easily perform tasks such as resetting account passwords Third-party When sharing customer information with third parties it is crucial to utilize encryption methods adhering to the principle
them to directly listen to customer calls enabling a continuous exploration of updating identity information lifting account restrictions and Cooperation of least privilege to limit access. Data storage and transmission by third-party organizations must employ strong
opportunities for improvement in our products services and overall business adjusting limits through video verification. Since its launch encryption algorithms and dedicated communication lines. Furthermore servers should only retain de-identified data
operations. in November 2024 we have successfully processed 37 for a maximum of six months. All queries and retrieval actions must be subjected to strict approval processes to ensure
security.transactions.An annual inspection of financial mobile client applications should be conducted focusing on client security and the
protection of personal information. This inspection will ensure that any sharing of consumer personal information with
third parties is conducted in a legal and compliant manner.76 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Embracing Responsibility to Expand Development Opportunities and Foster Growth 77
Customer Complaints Compassionate Debt Collection
Customer Feedback
Performance of Changshu The Bank consistently upholds a customer-centric philosophy and places a high priority
Rural Commercial Bank on effectively addressing customer complaints. To enhance accessibility it offers multiple
Changshu Rural Commercial Bank places a strong emphasis on humanistic care throughout the debt collection process. By leveraging
complaint channels such as publicizing dedicated hotlines and providing suggestion phone calls and WeChat interactions the Bank fosters a sense of empathy with its customers. This approach not only offers understanding
Finance consumption boxes at its business outlets. Additionally the Bank has established standardized
and companionship but also helps mitigate resistance and negative emotions often associated with debt collection. By nurturing a supportive
procedures to implement a comprehensive closed-loop management system environment the Bank awakens customers’ willingness to repay enhancing the effectiveness of its collection efforts while fostering a positive complaints processed
characterized by the principles of “verify first resolve quickly and review thoroughly”. relaxed and pleasant atmosphere for communication.
731 Upon receiving a complaint the Bank promptly assigns it according to designated pilot Examples of Compassionate Debt Collection Practices at
area lines and assembles a temporary handling team for each case. This team includes Changshu Rural Commercial Bank
a risk control officer a complaint management officer the pilot area director a business
Complaints resolution rate supervisor and the account manager. Following the resolution of the complaint written
Mr. Wang an employee at a public institution in Wujiang secured
reports are produced and documented according to the severity of the issue.
100 a loan of 1.1 million RMB from the Bank in July 2022 using his % Furthermore the Bank proactively communicates common complaint cases through both property as collateral. Unfortunately by the end of 2023 he
online and offline channels including the Lanxin official account monthly departmental defaulted on his loan. Upon visiting him on-site our account
meetings and employee training sessions. This strategy is designed to strengthen staff manager discovered that Mr. Wang was facing a significant debt
Complaints resolution competency in handling complaints effectively. The complaint management team also crisis. Demonstrating our commitment to compassionate debt
satisfaction conducts quarterly follow-up visits with complainants gathering valuable feedback that is collection the account manager engaged Mr. Wang in discussions to
shared with the respective pilot areas for continuous improvement. This comprehensive explore possible solutions. In February 2024 our efforts to reach Mr.
98.8 approach significantly enhances the overall service quality of the Bank’s outlets. Wang were met with silence and after several attempts to connect % we learned he was not intentionally avoiding us but was undergoing
emergency treatment due to a sudden illness. Adhering to our warm-
hearted debt collection principles we made several visits to the
Composition of Complaints by Cause of hospital and his home where Mr. Wang expressed deep remorse
Changshu Rural Commercial Bank for his situation. Once he was discharged and with the support of his
family Mr. Wang prioritized settling his loan with us.Indicator 2024 value
Composition of Complaints by Complaints caused by the management policies
Business Category of Changshu 81.53%business rules and processes of the Bank Ms. Jiang faced challenges with her 200000-RMB business loan which become overdue. The downturn caused by the epidemic
Rural Commercial Bank Complaints caused by debt collection methods and 5.75% led to the failure of her business and she now relies on odd jobs for a modest monthly income of 3000 RMB making it increasingly
means difficult for her to meet her loan obligations. Recognizing her situation our debt collectors approached Ms. Jiang with empathy and
2024
Indicator Complaints caused by service treatment and service understanding proposing an installment repayment plan that prioritizes the repayment of the principal amount. Ms. Jiang agreed to
value 1.37%quality repay 1000 RMB each month and expressed a strong desire to have her bank card unfrozen. This would enable her to seek a stable
job and gradually increase her repayment contributions. After discussions both parties reached a preliminary agreement. Ms. Jiang
Loan 65.39% Complaints caused by pricing and fees 7.25% committed to making her first payment of 1000 RMB on the 24th of the first month. Following this initial deposit we will formalize the
repayment agreement and ensure ongoing support and follow-up to assist her as she works towards financial recovery.Bank card 19.15% Complaints caused by the service settings equipment 1.5%
and business systems of the Bank
Personal financial information 3.42% Complaints caused by marketing methods and means 0.68%
Savings 1.64% Complaints caused by the right to independent choice 0.14%
Debt collection 6.98% Complaints caused by the consumer’s fund security 0.41%
Banking agency 0.55% Complaints caused by the consumer’s information 0.68%
security
Payment and settlement 1.23% Complaints caused by product returns 0.27%
Others 1.64% Complaints caused by contract terms 0.42%78 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Embracing Responsibility to Expand Development Opportunities and Foster Growth 79
Financial Education and Outreach Case Changshu Rural Commercial Bank Launches “Financial Knowledge into Campus” Initiative
In May 2024 Changshu Rural Commercial Bank in partnership with
Liantang Middle School launched an educational initiative titled
Case The “Summer Mobilization - Little Banker” Program at Changshu Rural Commercial Bank Financial Knowledge into Campus. Centered around the theme
Financial Consumer Protection Around Us - Safeguarding Rights
In August 2024 Changshu Rural Commercial Bank launched an engaging initiative and Interests While Preventing Risks the event featured a financial
called the Summer Mobilization - Little Banker program aimed at teenagers. One of literacy lecture tailored to the interests and needs of students. The
the highlights of this program was the Bank Revealed session where children had program covered important topics such as the anti-counterfeiting
the opportunity to step into various roles within the banking world. They became measures for RMB cash and the use of digital RMB. It included
“little security escorts” “live broadcasters for Changshu Rural Commercial Bank” case studies that highlighted potential risks encouraging students
and even engaged with the “intelligent customer service system”. This hands- to engage in responsible consumption and avoid illegal financial
on experience allowed them to simulate real banking scenarios and explore the activities. The atmosphere during the event was vibrant fostering an
innovative marketing strategies employed by Changshu Rural Commercial Bank in enjoyable learning environment. Students enhanced their ability to
the age of new media. In the financial mini-class the Bank’s staff provided engaging recognize and prevent telecom-based and online fraud developed
lessons on the renminbi (RMB) and precious metals effectively enhancing the critical financial thinking skills and were guided towards establishing
children’s financial literacy. During the Anti-Fraud Garden Party the program sound consumption habits and values. The initiative received
featured interactive games like Anti-Fraud Check-In Beware of Traps and the Anti- positive feedback from both teachers and students.Fraud Puzzle competition. This blend of education and entertainment helped impart
important knowledge about preventing telecom and online fraud to the teenagers. Case 2024 Chinese Farmers’ Harvest Festival in Changshu City
Most importantly through the “small hands pulling big hands” approach the initiative
successfully promoted anti-fraud awareness with the idea that one student can In September 2024 Changshu Rural Commercial Bank participated
influence a family and impact the community. This has significantly contributed to in the opening ceremony of the Chinese Farmers’ Harvest Festival
fostering a safe and harmonious financial environment. in Changshu City. The event celebrated the region’s farming culture
and the evolving role of farmers. This was uniquely showcased
through live streaming on the Changyin Live Room platform. On-
site a financial service station was established to educate villagers
on essential financial knowledge. The initiative attracted 1000 offline
visitors and garnered an impressive 13562 views in the online live
room resulting in the addition of 71 new followers to the bank’s
official WeChat account and 109 new users for the Changyin Life
service. Looking ahead the Bank is committed to further cultivating
the rural market promoting agricultural development and enhancing
farmers’ capabilities to combat illegal financial activities and fraud.We aim to continue demonstrating the role of finance in serving the
community.Case [315 Consumer Rights Special Live Broadcast] Numbers Tell the Stories of Personal Information Security
offline visitors views in the online live room
On March 15 2024 Changshu Rural Commercial Bank in collaboration with a law firm hosted a special
live broadcast event titled Numbers Tell the Stories of Personal Information Security in recognition of World 1000 13562
Consumer Rights Day. This initiative focused on scenarios that resonate with consumers’ everyday lives.Through engaging case analyses clear explanations and an interactive online Q&A session the event aimed
to educate attendees on relevant laws regulations and fundamental financial knowledge. It also emphasized new followers to the new users for the
the importance of protecting personal information and adhering to legal guidelines. The event attracted bank’s official WeChat Changyin Life service
an impressive audience of 17000 viewers and achieved 656 shares and re-broadcasts. Additionally the account
Bank gained 647 new followers on its official account. This initiative has opened up innovative avenues for
enhancing consumer protection education and outreach. 71 10980 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Embracing Responsibility to Expand Development Opportunities and Foster Growth 81
Case Enhancing Internal Consumer Protection Training at Changshu Rural Commercial Bank Village and town banks prioritize financial awareness actively fulfilling their social responsibilities to improve financial literacy and risk prevention
in rural areas. Through a variety of outreach activities they engage directly with local communities imparting essential financial knowledge
management skills and strategies to avoid financial fraud.In September 2024 Changshu Rural Commercial Bank conducted a
specialized training session titled Interpretation of Compliant Sales
and Personal Information Protection Policies in the New Era. This Case Qingpu Xingfu Village Bank Launches Consumer Rights Protection Awareness Campaign
session targeted consumer protection departments key personnel
from the consumer protection department at the headquarters In November 2024 Qingpu Xingfu Village Bank initiated a series of
and key account managers within the large-scale retail business promotional activities and training sessions focused on consumer
division. The training emphasized the latest trends in financial rights protection. These initiatives aimed to educate consumers
consumer protection supervision the implementation of the three about their rights promote effective financial management practices
appropriateness principles and the relevant laws and regulations and prevent financial frauds. By enhancing awareness of consumer
surrounding personal information protection. By aligning these protection the Bank sought to improve individuals’ and families’
policies with the specific work scenarios of various roles the session asset planning skills fostering positive outcomes for both the
guided employees to uphold compliance while enhancing customer community and society at large. Ultimately these efforts contribute
service quality and supporting financial innovation and business to greater financial well-being and social development.development.Case Paiyao Sub-Branch of Xingfu Village Bank Launches Financial Education Initiative
Case Consumer Protection Campaign in Haiyu - Shouldering New Missions
In November 2024 the Paiyao Sub-branch of Xingfu Village Bank organized a
In September 2024 Changshu Rural Commercial Bank in financial education and outreach event in Suoying Village Xianglushan Town
collaboration with the Changshu Financial Regulatory Sub-bureau Yiyang County themed Warmth in Finance Knowledge Reaching Households. A
the People’s Government of Haiyu Town and various banking and team of five employees from the sub-branch distributed informational brochures
insurance institutions launched an on-site publicity campaign titled covering topics such as Prevention of Illegal Fundraising Deposit Insurance
Shouldering New Missions Consumer Protection Campaign in Knowledge and Prevention of Telecom and Online Frauds. They visited local
Haiyu. During the event our staff employed a variety of methods households to share essential financial knowledge and raise awareness about
including on-site lectures and the distribution of educational potential scams. The team provided a detailed explanation of various criminal
materials to impart essential financial knowledge to the villagers. tactics including money laundering and telecom fraud using real-life case
The focus was on preventing common types of fraud such as studies to enhance residents’ vigilance and understanding. Through this initiative
investment scams impersonation fraud by relatives or friends and the Paiyao Sub-branch aimed to empower the community with critical financial
safeguarding personal credit information. Villagers are encouraged information and foster a safer financial environment.to adopt a proactive mindset by promoting the principles of not
creating rumors not believing rumors and not spreading rumors.This initiative significantly enhanced the villagers’ ability to identify Case Yiling Xingfu Village Bank Longquan Sub-Branch Hosts Financial Knowledge Lecture
and mitigate financial risks fostering a greater sense of vigilance
within the community.In June 2024 the Longquan Sub-branch of Yiling Xingfu Village
Bank visited Paomagang Village to conduct a financial knowledge
lecture for villagers. Bank staff highlighted the deceptive tactics
used by scammers by sharing real fraud cases from nearby villages
and towns. The session covered various types of fraud including
telecom scams where perpetrators impersonate officials from public
security and judicial departments and fraudulent health product
schemes targeting the elderly. Each type of scam was analyzed in
detail to enhance awareness. Villagers were urged to be cautious
about unsolicited calls and messages to be wary of enticing high-
return promises and to protect their pensions and hard-earned
savings. This initiative aimed to equip the community with vital
financial knowledge and promote greater vigilance against fraud.82 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Embracing Responsibility to Expand Development Opportunities and Foster Growth 83
Case Nanhua Xingfu Village Bank’s Rural Financial Knowledge Campaign – Respecting the Elderly Standardized Supply: Supporting Development
Nanhua Village Bank is dedicated to providing comprehensive
and convenient financial services to the community. In conjunction Supplier Management
with significant events such as Party Founding Day the Double
Ninth Festival and Teachers’ Day—when villagers often gather— Changshu Rural Commercial Bank strictly adheres to laws and regulations such as the Bidding Law of the People’s Republic of China and its
the bank organizes awareness campaigns. These sessions focus implementation regulations along with internal guidelines like the Supplier Management Regulations of Changshu Rural Commercial Bank Co.on educating local farmers about common telecom fraud methods Ltd. The Bank has established a standardized communication mechanism with suppliers to foster long-term stable partnerships built on integrity.and preventative measures addressing their financial needs and
promoting financial literacy. Living up to its motto When in trouble Additionally the Bank has developed a comprehensive supplier database and conducts thorough evaluations and assessments to manage
turn to Xingfu the bank aims to be the trusted financial expert suppliers in a hierarchical and classified manner. It integrates ESG criteria into its supplier development and admission processes encouraging
alongside the community. suppliers to operate responsibly and ethically. This approach ensures that suppliers meet the Bank’s standards for ethics safety health human
rights and social and environmental performance thereby promoting a responsible supply chain.In its procurement of IT basic software and hardware the Bank prioritizes domestic products which encompass office computers peripherals
servers for computer rooms network devices and financial equipment. By the end of December 2024 our cumulative investment in the
Case Gaogang Xingfu Village Bank’s Rural Financial Knowledge Campaign procurement of domestic products reached 23.91 million RMB representing 67.74% of the total investment in IT basic software and hardware.In September 2024 staff from Gaogang Xingfu Village Bank in
collaboration with the community village committee organized a
financial knowledge awareness session. The bank representatives
shared essential tips on deposit insurance counterfeit currency our cumulative investment in the procurement represent total investment in IT
prevention and telecom fraud prevention with the attending of domestic products reached
villagers. During the session the staff patiently demonstrated how to
use the bank’s app to smartphone users among the villagers. They
also distributed small gifts and promotional materials encouraging 2391 million RMB 67.74 %
everyone to strengthen their awareness of prevention measures in
both daily life and work.Office Printer Procurement Project: Data Middle Office Platform
Case Dangyang Xingfu Village Bank’s Rural Financial Knowledge Campaign
Dangyang Xingfu Village Bank has proactively engaged in
promoting financial literacy and consumer protection initiatives
throughout the county under the theme Financial Services for the
People Safeguarding Rights and Preventing Risks. The bank has
implemented regular outreach activities in rural areas communities
and commercial districts. Focusing on basic financial knowledge
tailored to the needs of the public the bank promotes awareness
of essential financial products and services addresses challenges
faced by the elderly in using technology and offers convenient loan
services to new citizens to meet their financial needs. Moreover the
bank raises awareness about preventing illegal financial activities
and enhances financial security awareness among the public. The
bank ensures that financial consumers are well-informed about vital
financial knowledge including bank card security loan information
deposit insurance responsibilities personal credit reporting and
anti-money laundering practices. domestic Xinchuang M7108DN printer Reconstruction Project: domestic84 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Centering on Society: Promoting Tangible Livelihood Projects 85
Section 4
Centering on Society: Promoting
Tangible Livelihood Projects
Changshu Rural Commercial Bank embraces a people-
oriented philosophy recognizing employees as invaluable
assets. The Bank is dedicated to fostering a harmonious
work environment that prioritizes employees’ career
growth and personal well-being. Through a robust Performance Highlights in 2024
incentive system and a vibrant corporate culture it
unlocks employees’ potential emphasizes health and Employees with disabilities Employment contract rate
collaborates to build a brighter future. The Bank is
reshaping the rural economic landscape grounded in
strong agricultural foundations set against picturesque 3 100 %
countryside and aimed at achieving prosperous
farming communities. This initiative supports the great O c c u p a t i o n a l h e a l t h
examination coverage Social insurance raterejuvenation of the Chinese nation and plays a pivotal
role in advancing rural development in the new era. 100 % 100 %
Total participation
58519
Responses to UN SDGs86 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Centering on Society: Promoting Tangible Livelihood Projects 87
Safeguarding Rights and Interests: Prioritizing Employees Salaries and Benefits
Lawful Employment
Changshu Rural Commercial Bank has established a The Bank enhances its focus on high-performing employees as
Changshu Rural Commercial Bank is committed to upholding the legal frameworks established by the Labor Law of the People’s Republic of performance-driven posit ion assessment evaluation well as those in key positions by implementing robust incentive
China the Labor Contract Law of the People’s Republic of China and the Social Insurance Law of the People’s Republic of China. The Bank and incentive mechanism. By implementing management programs. Through a comprehensive planning approach it
strictly adheres to principles of equal employment resolutely opposing child labor and any forms of discrimination or forced labor based on measures such as the Employee Position Coefficient and has developed a benefits system that integrates short-term
gender ethnicity race age family background or disability. By fostering positive labor and employment relationships the Bank respects and the Implementation Measures for Deferred Payment of medium-term and long-term components. This initiative aims
safeguards the rights and interests of its employees. Performance-related Salaries the Bank has optimized its to progressively improve employee benefits boost the Bank’s
salary management model and enhanced its comprehensive attractiveness and foster greater loyalty among employees.salary system. This includes a floating salary mechanism that Five Categories of Employee Benefits at
Employee Data of Changshu Rural Commercial Bank considers factors such as region job level and employee Changshu Rural Commercial Bank
performance to provide targeted incentives.Only-Child Allowance
Indicator Unit 2024 value In line with the Employee Education and Training Incentive Family-Care Children’s Education Subsidy
Benefits Children’s Day Benefits
Total employees / Policy the Bank supports and encourages employees to 7437 Children’s Medical Expense pursue external professional qualification certifications. It offers Reimbursement
Male / 3373 reimbursement for part of the exam fees to those who achieve Children’s Medical Insurance
Employees by gender certification. The list of supported certifications has expanded Business Travel Allowances
Female / 4064 to include 37 qualifications such as Chartered Financial Special Women’s Day Benefits
Recognition Special Care Subsidies for Female Analyst (CFA) Financial Risk Manager (FRM) and Certified Employees
30 years old or below / 2466 Public Accountant (CPA). Benefits Awards for Outstanding Employees
Housing Allowance for Relocated
Employees by age 30 - 50 years / 4700 Employees
Five insurances & Housing Fund
50 years old or above / 271 Hospital Visit GiftsSecurity Enterprise Annuity Program
Senior managers / 8 Benefits Term Life InsuranceAnnual Health Check-ups
/ Personal Accident InsuranceEmployees by level Middle managers 723
Deferred Compensation
Average employees / 6706 Monetary Vehicle Allowance
Benefits Welfare PaymentsLower than bachelor’s High-Temperature Season Subsidy
degree / 800 Holiday and Bank-Anniversary Bonuses
Employees by
education background Bachelor’s degree / 6191 Communication Allowances
Master’s degree or Reward Measures for Employee Education and
Birthday Benefits
/ 446 Quality-of-Life Holiday Giftshigher Training at Changshu Rural Commercial Bank Daily NecessitiesBenefits Seasonal Supplies
Annual Leisure Cards
New employees by Jiangsu Province / 5101 Sports and Arts Associations
region Other provinces in Paid Leave
Chinese mainland / 2336
New employees / 823
Employment turnover rate % 6.81
Employment contract rate % 100
Social insurance rate % 100
To enhance the employer brand of Changshu Rural Commercial Bank the recruitment team conducted campus presentations at 13 prestigious
domestic universities including Tsinghua University and Peking University. Additionally the Bank leveraged its new media platforms to provide job
applicants with insight into its talent philosophy and recruitment information. In the 2024 campus recruitment cycle the Bank successfully hired a
total of 117 individuals comprising 1 doctoral degree holder 44 master’s degree holders and 72 undergraduates.88 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Centering on Society: Promoting Tangible Livelihood Projects 89
Employee Communication
The Bank places a strong emphasis on employee benefits and has implemented a comprehensive annuity system. In line with the
Enterprise Annuity Plan of Jiangsu Changshu Rural Commercial Bank Co. Ltd. it enriches employees’ retirement security. In addition Employees with disabilities Changshu Rural Commercial Bank is dedicated to upholding the Regulations on Democratic
to the mandated five social insurances and one housing provident fund the Bank offers lifelong critical illness insurance accident Management of Enterprises in Jiangsu Province and is committed to creating a diverse
insurance and term life insurance. Furthermore it has enhanced the staff canteen and upgraded facilities including the Yanzhiju platform for employee communication. The Bank regularly hosts internal symposiums and
Coffee Bar laundry room bakery and gym thus improving overall convenience for employees. 3 meetings for union members continually enhancing its employee feedback mechanisms to
ensure that every voice is heard and addressed promptly. As a result the Bank achieved an
impressive employee satisfaction rate of [100%] in 2024.Employees turnover rate
6.81 The Bank has implemented multi-level multi-functional communication channels to % facilitate the flow of information and skill-sharing across various departments roles
and regions. To enhance these efforts we consistently improve our information
platforms including Lanxin+ WeChat account and our human resources system
Employment contract rate ensuring instant communication and seamless sharing of information among internal
teams. This approach fosters efficient collaboration and informed decision-making.Car Allowance Coffee Bar Laundry 100 %
Social insurance rate
100%
Cross-departmental team communication Employee satisfaction surveys
Bakery Employee Canteen Gym
Employee symposiums Lanxin+
Case Celebrating College Entrance Examination Success at Changshu Rural Commercial Bank The Bank prioritizes the well-being and happiness of its employees. For those who submit resignation applications we conduct open-hearted
discussions to understand their reasons for leaving aiming to address the root causes of their concerns and offer psychological support. In cases
In August 2024 the labor union of the headquarters of Changshu where employees find themselves unsuited for their current roles due to personal reasons we provide assistance with job transfers to help them
Rural Commercial Bank organized a special event to support find a more suitable position.employees whose children had recently completed their college Case Changshu Rural Commercial Bank Hosts Exchange Event for Veteran Employees
entrance examinations. The union extended heartfelt congratulations
and provided admission gift packages to employees whose children In August 2024 Changshu Rural Commercial Bank organized an
successfully gained admission to colleges as a result of the 2024 exchange meeting for veteran employees themed Military Glory: Tribute
entrance exams. During the event employee representatives on August 1st. The Bank commemorated the occasion by presenting
shared their perspectives on parenting and the challenges of festival souvenirs to each veteran and providing a specially customized
raising children while student representatives discussed their cake in honor of Army Day offering heartfelt holiday greetings and
learning experiences aspirations and future plans. Additionally the respects.labor union presented each employee and their children with gift
packages and condolence money fostering a sense of community
and support. Attendees also took the opportunity to express their
feelings and congratulations on letter paper.90 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Centering on Society: Promoting Tangible Livelihood Projects 91
Diversified Cultivation: A Path to Progress Employee Training
Employee Promotion Changshu Rural Commercial Bank prioritizes the growth and development of its employees by offering a wealth of career opportunities. The Bank has established the Changyin School which is comprised of four key centers: the Culture Center the Professional Competence Center the
Leadership Center and the Academic Affairs Center. Within the Professional Competence Center there are seven specialized branches: Small
Changshu Rural Commercial Bank adheres to its internal frameworks including the Management Measures for Qualifications of Incumbents and Micro Finance Corporate Finance Retail Finance Operations Management Credit Risk Control Xingfu Village Bank and Fintech. In 2024
and the Management Measures for the Expert System. These measures ensure that the Bank provides diverse development opportunities for its the Bank conducted a total of 375 training sessions.employees.Our training system encompasses corporate culture new employee onboarding professional skills enhancement and management development.The Bank follows a comprehensive training protocol mandating six essential training requirements: onboarding for all new hires training for job The goal is to facilitate the smooth integration of new employees boost the capabilities of existing staff and nurture the growth of high-potential
transfers promotion training successor development instructor training and continued training for all staff. By employing a special instructional talent. Through the Changyin Grand Lecture and Xiaoyan School the Bank empowers outstanding employees to share their experiences and
approach the Bank continuously enhances its talent development supply chain. Additionally the Bank has crafted two key talent development insights. This initiative not only enhances individual contributions but also fosters the overall advancement of the organization creating a positive
initiatives: Swan Geese Soaring High and Roc Spreading Its Wings. These programs aim to establish an H-shaped dual-channel development cycle of mutual growth between talent and the organization.path encompassing both management and professional growth.Employee Training System of
Swan Geese Soaring High Roc Spreading Its Wings Changshu Rural Commercial Bank
The Swan Geese Soaring High initiative is designed The Roc Spreading Its Wings plan focuses on supporting
for senior middle-level and grassroots managers and business development as its central objective. Utilizing Demonstration Platform
comprises three key sub-plans: Leading Flight Taking-off a robust qualification system this initiative identifies key Outstanding employees not only excel in their work achievements but also have the confidence to share their experiences with others.Flight and Starting Flight. This program utilizes modern business areas categorizes skill levels and evaluates
talent assessment techniques and adheres to the principles qualifications and professional training. Its aim is to Offline: Changying Changyin Online: Xiaoyan School APP
of stratified progression accelerated development and select and cultivate a cohort of talented professionals Grand Lecture
incremental growth. Its primary goal is to identify and who demonstrate exceptional business acumen strong
nurture a diverse pool of managerial talent characterized leadership aligned values and outstanding overall Soaring Swan Talent
by a broad vision high ethical standards organizational capabilities. Development Plan
loyalty and outstanding overall competence. Accelerating the growth of high potential talents
Startup Program Navigator Program
Training Program for Grassroots Growth Program Training Program for Reserve
Talent Promotion Channel at Managers Training Program for Reserve Middle-Level Managers Senior Managers
Changshu Rural Commercial Bank
Management Track Training Career Development Paths Professional Track Training Craftsmanship Heritage Program - Core Course “Soaring Roc” Program Program
Internal Trainer Course Plan; Industry Knowledge;
Developing the competency of existing staff Professional
Navigator Program Senior Managers Senior Experts Excellence Program Excellence Program -Select Course/Case Studies Corporate Culture; Office
Professional Skills; Competence;Craftsmanship Program – General
Functions and New Businesses
Medium Managers Experts (high-level)
Growth Program Craftsmanship Program “Newcomer” Basic Training Program Training for Socially Recruited New Employees;
Grassroot Managers Core Personnel ·Lion Program One-on-one mentorship counter Facilitating the integration of new hires to the organization(Medium level) Training for University Recruited practices New Employees;
·Libra Program
Startup Program On-the-job New Staff Training New Employee On-boarding
·Aquarius Program Tutorship Clearance Assessment
Key Personnel (junior level)
·Taurus Program...... Corporate Culture
Grassroot Business Staff Cornerstone
United corporate culture
Newcomer Program The first class for bank
Craftsmanship Heritage managers Corporate Cultural System VI Visualized medium
Employee activities
Program Building and PromotionNew Employees92 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Centering on Society: Promoting Tangible Livelihood Projects 93
Training Plan for the Retail Business Line at Changshu Rural Commercial Bank Professional Training
The Young Eagle Plan The New Eagle Plan The Flying Eagle Plan The Elite Eagle Plan
We successfully conducted a total of 8 sessions for the New We conducted six sessions of the Integration for Setting Off
The Master Eagle Plan The Sunflower Plan The Dandelion Plan Swallow Plan a new employee training program training 248 Again an integrated training program for account managers
participants. This includes 2 sessions specifically for newly across the Bank with a total of 301 participants. The
Employee Training at Changshu Rural Commercial Bank recruited campus employees this year totaling 108 individuals. training encompassed a diverse group representing small
The training encompassed a variety of topics including cultural and micro business retail inclusive finance corporate and
Indicator Unit 2024 value orientation general business knowledge and skill development operations. Courses were tailored around themes including
activities. marketing risk control enhancement and compliance
Total training sessions / 393
awareness. Sub-branch managers were also invited to
Total training duration Hour 259976.8 engage in discussions on integration aiding account
Total participation / 58519 managers in strengthening their professional skills and
Training expense 10k RMB 1067.4 enhancing their overall service capabilities.Average training duration per employee Hour 49.37
Average training duration per senior manager Hour 17.67
Average training duration per middle manager Hour 42.86
Average training duration per average employee Hour 52.26
The Bank places a strong emphasis on enhancing employees’ professional qualities and skills viewing this as a fundamental driver for the
sustainable and healthy growth of the organization. We regularly organize a variety of training activities that cover the latest financial policies and
regulations risk management customer service and other essential knowledge areas. Additionally we offer tailored courses for different roles to
ensure that every employee stays aligned with industry trends and acquires leading-edge business skills. Through these practical initiatives we
embody our people-oriented philosophy and actively contribute to the stable development of the banking industry. We launched the Changyin Grand Lecture which was
creatively divided into two segments: the Flying Swallow
Leadership Training Grand Lecture and the Golden Swallow Grand Lecture.In total we hosted three sessions of the Flying Swallow
In 2024 we successfully implemented the project for visits by We successfully conducted five sessions of the New President Grand Lecture with 20 participants discussing topics such
middle and senior executives launching the Begonia Flying Training Program which included 23 newly promoted sub- as marketing skills and industry insights. Meanwhile six
Swallow Elite Training Camp. This initiative was conducted branch presidents since July 2022. sessions of the Golden Swallow Grand Lecture attracted
in three phases and involved a total of 133 participants. The 50 participants covering a variety of subjects including
visits took place in carefully selected locations: Shanghai peak season marketing strategies performance appraisal
Shenzhen and Beijing facilitating valuable cross-border experiences and integration practices.learning experiences.We have also initiated the Hundred Talents in Two Aspects program to nurture digital talent. This initiative involved organizing a BI
competition which served as a training platform successfully cultivating 100 digital talents. In terms of Business Intelligence (BI)
training a total of 147 individuals completed online training programs. In August we held an offline BI competition that trained 40
participants. September saw the successful conclusion of the second BI data visualization and analysis skills competition where
13 teams were shortlisted. From these we awarded 1 gold 2 silver and 3 bronze medals. Additionally we completed training in
digital concepts digital office skills digital marketing and CDA certification for 62 participants including conducting the CDA exam.To cultivate new media talent we organized two sessions of the “50 + 50” anchor training competition effectively training 100 part-
time anchors within the bank through a format that combined training followed by competition.The training center has implemented one-on-one course
development and design counseling resulting in the creation
of five high-quality expert courses by the end of September.94 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Centering on Society: Promoting Tangible Livelihood Projects 95
Case Changshu Rural Commercial Bank Hosts MBA Tutorial Training Case Changshu Rural Commercial Bank Hosts “Find the Strongest Operations Brain” Knowledge Competition
In April 2024 Changshu Rural Commercial Bank conducted an online
live-streaming event titled Relevant Content of the MBA Tutorial and
Online Q&A. This initiative aimed to enhance employees’ overall
competencies through professional insights and to broaden their participants participation rate of
career development opportunities. The live event attracted nearly 100
participants. 632 88.4 %
Changshu Rural Commercial Bank organized an online business knowledge competition via the Xiaoyan
School APP where participants engaged in a question-and-answer showdown focused on key operational
knowledge. The event attracted 632 participants achieving an impressive participation rate of 88.4%. This
Case Changshu Rural Commercial Bank Hosts a Bank-wide Skills Competition strong engagement fostered a vibrant learning environment and established a solid knowledge foundation in
preparation for the upcoming peak season.In June 2024 the 14th Business Skills Competition of Flying Swallow Trade Union Cup was successfully held at Changyin School. This event
provided a valuable platform for talented employees to showcase their skills boosting work enthusiasm and morale. The competition not only Case Changshu Rural Commercial Bank Introduces Special Skill Enhancement Program
highlighted individual expertise but also laid a strong foundation for the overall business development of the Bank.Changshu Rural Commercial Bank launched a specialized skill
enhancement initiative focused on operations. This program consisted
of three sessions held in May July and September divided into
three key components: Striving for Excellence Challenging the Peak
and Online Duel. Participants were organized into two groups—
new employees and veteran employees—to ensure that new hires
had ample opportunities to showcase their talents. The program
encouraged full participation from all staff creating a surge of skill
development during the off-peak business season.Case Changshu Rural Commercial Bank’s Annual “Ingenuity Plan” for External Training and Exchanges
In April 2024 the Credit Approval Department and the
Risk Management Department took part in a seminar
titled Analysis of the Whole Credit Process Management
and Case Practice. This event aimed to enhance their
understanding of the latest business policies and expand
their business perspectives.In July 2024 the International Business Department attended the
Swift China Customer Day and 2024 China User Conference:
Reshaping the New Experience of Cross-Border Financial
Business. This conference provided insights into the latest
trends in the global financial market and facilitated the sharing of
business cases.96 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Centering on Society: Promoting Tangible Livelihood Projects 97
Humanistic Care: Supporting Employees Every Step of the Way
Employee Assistance
At Changshu Rural Commercial Bank we are committed to the well-being of every employee. We pay particular attention to those facing
challenges due to low household income and the financial strain of children’s education. We also extend our support to employees dealing with The Women’s Federation at the headquarters prioritizes the needs of women
serious illnesses whether personally or within their families as well as those affected by disasters or unforeseen accidents. We provide essential safeguarding their legitimate rights and interests. Acting as a supportive confidant and
assistance to employees who have become disabled due to work-related injuries or occupational diseases as well as those who have undergone guardian of women’s rights the Federation ensures that female employees feel valued
major surgeries or hospitalizations. We take pride in recognizing and rewarding employees who demonstrate exceptional commitment during and supported in their workplace.major disasters uphold their responsibilities during holidays and make significant contributions to important projects. We honor and celebrate the
exemplary individuals who emerge from our grassroots efforts.In 2024 the Bank collaborated with the Suzhou Working Committee of the China Finance Trade Union to conduct a survey addressing the
financial challenges faced by employees within the Suzhou financial sector. A total of three employees in financial distress were identified each
receiving a subsidy of 3000 RMB to assist them during this difficult time.To support single young women we leverage our brand For working mothers we have established mother-and-baby
Caring for Female Employees influence by actively organizing youth networking activities in care rooms transforming these spaces from non-existent to collaboration with the Communist Youth League Committee excellent thereby safeguarding their rights and interests.Changshu Rural Commercial Bank has formed 35 women’s groups across the organization with 23 located in Changshu city and 12 in other focusing on their marriage and relationship concerns.areas. To enhance support for female employees a deputy team leader position has been created within the women’s groups at county-level
sub-branches ensuring that women’s organizations are present in every branch and frontline service point. This initiative effectively safeguards
the rights and interests of female employees. The Bank strictly adheres to the System for the Protection of Female Employees and Minors
which ensures the protection of female employees’ rights during pregnancy maternity and lactation. Female employees are entitled to exclusive
leaves such as antenatal check-up leave maternity leave and breastfeeding leave. Furthermore the bank has established and improved special
labor protection and workplace safety protocols for female employees providing them with a workplace environment that meets safety and
occupational health standards.Effectively The Bank strictly follows national regulations and has developed a comprehensive employee leave
Implementing the management policy to safeguard the leave benefits of female employees during pregnancy maternity
Leave System for and lactation. To ensure the health and well-being of female employees the bank also makes reasonable
Female Employees adjustments and accommodations to work positions.Effectively Implementing
the Compensation and The Bank has established a fair and equitable compensation system ensuring equal pay for equal work regardless of gender. It provides maternity insurance for all female employees of childbearing age and
Welfare System for allocates special welfare funds for Women’s Day as well as annual benefits for female hygiene products.Female Employees These initiatives are designed to enhance the job satisfaction and overall well-being of female employees.For individuals we also offer a variety of popular courses For households we promote a home-visit initiative that
The Bank prioritizes the physical health of its female employees by offering annual free breast cancer and including yoga aerobics and dance designed to engage provides supportive services centered around family traditions
Effectively Implementing cervical cancer screenings for all. Recognizing the importance of mental well-being the bank collaborates
with the Changshu Women’s Federation to provide free psychological counseling services and organize women’s interests. In partnership with the Psychological and parent-child education fostering a nurturing environment the Health Care System
for Female Employees lectures on mental health and parent-child relationships. These initiatives collectively ensure the holistic Association we facilitate constructive channels for open for all our employees.health and well-being of female employees. discussions confessions and communication helping
female employees manage work-related stress and personal
challenges.Effectively Implementing The Bank is committed to creating opportunities for female employees to excel in their careers encouraging innovation and talent development. Currently women hold 41% of middle-level positions at the principal
the Career Promotion level. The Bank also recognizes outstanding contributions through the Changyin Magnolia Award which
System for Female highlights the achievements of female employees and showcases their professionalism dedication and
Employees joy in their work. This initiative not only celebrates their contributions but also promotes the elegance and
capabilities of women in the workplace.The Bank is dedicated to addressing the personal lives of its employees particularly in matters of marriage
Effectively Implementing and relationships by hosting dating and networking events for several consecutive years. To support breastfeeding employees it has established mother-and-baby care rooms that offer a warm private and
the Care and Support hygienic environment. Additionally the Bank has created associations for activities such as bodybuilding
System for Female yoga cooking reading calligraphy and painting enriching the leisure time of female employees.Employees Furthermore it organizes creative workshops in flower arrangement tea art baking and handicrafts
fostering a positive atmosphere for employees to thrive both professionally and personally.98 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Centering on Society: Promoting Tangible Livelihood Projects 99
Employee Activities Precise Prevention and Control: Safety at the Helm
Changshu Rural Commercial Bank has established 18 associations focused on activities such as running cooking yoga photography
calligraphy and farming to enhance employees’ leisure lives. This initiative fosters a positive corporate culture and creates a vibrant working Work Safety
environment that emphasizes both productivity and enjoyment. The Bank recognizes the significance of employees’ quality of life. Through
a diverse array of cultural and sports activities it promotes a harmonious balance between work and personal life. In 2024 alone the Bank Changshu Rural Commercial Bank is committed to a core philosophy of “safety first prevention-oriented”. We view work safety as fundamental
organized approximately 100 cultural and sports events attracting participation from over 6000 employees. to our stable growth and essential for protecting our customers’ rights and interests. To enhance our safety management systems and strengthen
facility construction we implement thorough safety training and drills for all employees conduct comprehensive risk assessments and maintain
an efficient communication mechanism. These initiatives are designed to elevate our safety management standards. The Bank continuously
seeks to innovate and adopt advanced safety management concepts and technologies. We strive to create a safe stable and harmonious
financial service environment thereby contributing to the prosperity of the local economy and the long-term stability of society.Case Changshu Rural Commercial Bank Conducts First Half 2024 Work Safety Meeting
In March 2024 Changshu Rural Commercial Bank held its work safety
meeting for the first half of the year. During the meeting President
Badminton Contest The Bank’s Running Association in the Changshu Village Bao Jian delivered crucial guidance on the Bank’s safety management
Running Event practices. He stressed the importance of maintaining rigorous oversight
of safety-related operations without any complacency. President Bao
urged the heads of each unit as the primary responsible individuals for
work safety to earnestly implement the directives from the work safety
meetings of Jiangsu Province and Suzhou City while simultaneously
fostering a heightened awareness of safety throughout the organization
Case Changshu Rural Commercial Bank Hosts First Half 2024 Meeting for Safety Officers
In May 2024 Changshu Rural Commercial Bank convened a meeting
Ping-pong Contest Outdoor Yoga in the Pocket Park of the for safety officers across the institution. During the session Meng
Headquarters Jiong the Assistant to the President of the headquarters delivered
critical directives regarding the Bank’s safety management practices.He underscored the necessity for all safety officers to adhere strictly to
the “dual responsibility for one post” principle. Meng emphasized the
importance of diligently monitoring work safety thoroughly investigating
potential risks and hazards and implementing the five-minute safety
inspection routine before and after shifts to ensure the smooth operation
of the bank’s business outlets.Basketball Contest Experience as Chinese Sturgeon “Spring Story” Tea Picking Experience
Breeders Case Changshu Rural Commercial Bank Hosts Security Guards Training Meeting for the Second Half of 2024
In September 2024 Changshu Rural Commercial Bank held a training meeting for security
guards to enhance their skills for the second half of the year. Over 100 security guards from
various business outlets in Changshu attended alongside representatives from the Changshu
Public Security Bureau. During the meeting senior managers emphasized the importance of
security guards being thoroughly familiar with the location of one-click alarms in their outlets
and mastering the operation of anti-riot and firefighting equipment. They also stressed the
need for guards to effectively manage emergency situations according to established response
plans ensuring the seamless operation of bank branches. Professional instructors conducted
demonstrations on the use of firefighting and anti-riot equipment providing hands-on guidance to
Dragon Boat Festival: Employee Zongzi-Making April 27th: World Book Day enhance the guards’ operational skills.100 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Centering on Society: Promoting Tangible Livelihood Projects101
The Bank has launched a comprehensive security management platform that features several functional modules including safety inspections Changshu Rural Commercial Bank is pioneering innovative models of emergency management by integrating fire protection and security
closed-loop rectification daily management training assessments monitoring reviews warning reminders and electronic registers. This platform measures. The Bank has established a comprehensive multi-dimensional fire monitoring network that shifts the focus from liability after an
enables full electronic management of security inspections procedures and emergency drills within the bank’s security operations. The system incident to proactive early warning systems. By linking fire alarms with security monitoring videos the Bank can promptly identify abnormal
allows for irregular audits of compliance with regulations across business outlets thereby enhancing the overall efficiency of the Bank’s safety situations quickly activate its emergency response plan and significantly minimize potential losses and impacts.management.Daily Work Safety Inspection at Changshu Rural Commercial Bank Case Emergency Evacuation Drill at Changshu Rural Commercial Bank’s Headquarters in 2024
In June 2024 coinciding with Work Safety Month Changshu Rural
Commercial Bank organized a fire safety initiative. The drill simulated
a real fire scenario with guidance from experts from the Provincial
Emergency Management Department. The Bank’s emergency
command system which includes various teams such as the
communication liaison group firefighting and rescue group evacuation
guidance group security cordon group and comprehensive support
group effectively managed the situation according to their designated
roles. More than 900 employees in the building were evacuated
quickly and orderly to safety.Party Committee of the Bank Study the General Secretary’s Inspection of the Fire Control Center Case Changshu Rural Commercial Bank Conducts Earthquake Emergency Plan Drill
Instructions on Work Safety
In April 2024 Changshu Rural Commercial Bank executed an
earthquake emergency plan drill. The exercise involved activating
the Bank’s comprehensive emergency response plan. Members of
the building communication team informed all employees through the
firefighting broadcast system guiding them to evacuate in an orderly
manner via the emergency stairs to designated open areas on the
north and south sides of the building. This drill allowed the Bank to
assess and enhance its emergency response processes ensuring
preparedness for various emergencies and prioritizing the safety of all
employees.Case Changshu Rural Commercial Bank Conducts Emergency Drill for Sudden Incidents
In February 2024 the Administrative and Security Department of
Changshu Rural Commercial Bank organized an emergency drill
Pre - National Day Inspection by Senior Managers of the Bank Senior Managers of the Bank’ Safety Inspection of Under- focusing on sudden incidents such as water leakage from air-
Construction Sites conditioning and fire-fighting pipes as well as sump pit overflow in the
basement. The drill simulated a scenario involving seepage from fire-
fighting and air-conditioning pipes on the 5th floor of the headquarters
building aiming to prevent disruptions to normal operations. Following
the drill the Bank reviewed the findings to enhance its emergency
response processes. This includes improving coordination among
various emergency response teams and bolstering overall response
capabilit ies ensuring the continued normal operation of the
headquarters building.102 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Centering on Society: Promoting Tangible Livelihood Projects103
Occupational Health In April 2024 Changshu Rural Commercial Bank launched the
Yanzhiju Staff Health Station offering a range of physical therapy
Occupational health Changshu Rural Commercial Bank rigorously adheres to regulations including the programs including treatments for cervical and lumbar spine
examination coverage Law of the People’s Republic of China on the Prevention and Control of Occupational disorders traditional Chinese medicine bone setting acupuncture
100 Diseases and the Regulations on Work-Related Injury Insurance. The Bank has massage and rehabilitation services. Throughout the year the Health % established five internal occupational health management policies that facilitate Station provided approximately 1655 health services to employees.
thorough assessments of occupational disease risks and implement effective
prevention and control measures. This commitment ensures the ongoing enhancement
Occupational health of labor protection and occupational health within the organization. health services to employees
training sessions
9 Occupational Health Management System 1655
of Changshu Rural Commercial Bank
Occupational health Regulations on the Management of Staff Canteens at Jiangsu Recognizing the importance of mental well-being the Bank unveiled
training duration Changshu Rural Commercial Bank Co. Ltd. its Staff Spiritual Harbor Rest Room in November 2024. Designed
655.9 with a people-oriented approach the space is equipped with Hours Three-Year Action Plan for the Comprehensive Enhancement of comfortable relaxing elements such as cozy sofas. The warm and
Security Measures at Jiangsu Changshu Rural Commercial Bank inviting atmosphere encourages employees to unwind manage Staff Spiritual Harbor Rest Room at Changshu
Co. Ltd. (2024-2026) work-related stress and enhance their sleep quality. Commercial Rural Bank
Occupational health training
participants Interim Regulations for Fire Safety Management at Jiangsu Changshu Rural Commercial Bank Co. Ltd. The Bank’s Psychology Association actively gathers feedback and suggestions from employees and has initiated the establishment of a book
255 lending corner within the Spiritual Harbor. A collection of 40 psychology-related books has been acquired and the lending service is available to all employees. Staff members can easily register and borrow books independently from the corner.
Regulations for the Management of Security Operations at Off-
Site Institutions of Jiangsu Changshu Rural Commercial Bank
Co. Ltd. Case Parent-Child Salon Organized by the Psychology Association
Operating Procedures for Safety Management at Business Outlets In August 2024 the Psychology Association at Changshu Rural Commercial Bank hosted a parent-child salon as part of the Feiyan Labor Union’s
of Jiangsu Changshu Rural Commercial Bank Co. Ltd. initiatives. 15 families participated in this engaging event. The activity fostered improved emotional communication between employees and their
children creating an effective platform for parent-child interaction. Moreover it provided an opportunity for children to engage in self-exploration
and unleash their potential through various activities.Case Changshu Rural Commercial Bank Launches “Cooling Relief for Well-being in Summer” Activity
In August 2024 Changshu Rural Commercial
Bank initiated the Cooling Relief for Well-being
in Summer activity aimed at providing care and
comfort to employees enduring the sweltering
summer heat. During this ini t iat ive senior
managers visited frontline locations to personally
distribute anti-heatstroke and cooling supplies to
employees. The packages included practical items
such as iced beverages sunscreen and essential
balms ensuring that employees could maintain
their well-being and productivity in the high-
temperature environment.104 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Centering on Society: Promoting Tangible Livelihood Projects105
Leading the Way in Public Welfare: Renewing Rural Communities Donations
the Bank’s total charitable
donations amounted We are committed to upholding and promoting the volunteer ethos of dedication fraternity
Rural Revitalization mutual assistance and progress. By vigorously advancing public welfare and charitable
7.9866 initiatives we embody core socialist values while strengthening our sense of social Changshu Rural Commercial Bank actively aligns with the initiatives set forth by the Jiangsu Provincial Party Committee and the provincial million RMB responsibility. Together we strive to cultivate a harmonious and supportive environment
government regarding assistance and promotion for rural revitalization. With a profound sense of responsibility and mission the Bank fostering a culture of unity and collaboration. In 2024 the Bank’s total charitable donations
integrates Party-building efforts into the new framework of rural revitalization. The Bank not only prioritizes the provision of financial services amounted to 7.9866 million RMB.but also emphasizes the importance of leveraging its organizational strengths and professional expertise to foster revitalization in rural areas.Furthermore we are committed to supporting the coordinated development of the local economy and society. This commitment exemplifies the
social responsibility and leadership of finance enterprises.In collaboration with village banks we hosted the Second In 2024 the Bank organized a special activity to honor In March 2024 in response to the call for voluntary blood
Rural Special Cuisine Festival utilizing a dual approach the elderly during the Double Ninth Festival presenting donations and to enhance the safety of the city’s blood supply
of online live streaming combined with official account thoughtfully prepared cakes and gifts. This initiative conveyed the Bank’s Volunteer Association mobilized employees to
reservations and offline sales through a coffee bar. During our deep respect and best wishes for the senior community. participate in a blood donation drive. On that day a total of
this festival a selection of regional delicacies including Enshi 10 employees generously donated blood contributing more
Tujia cured meat sets Yunnan Xuanwei ham and Lichuan than 3000 milliliters. This not only exemplified our corporate
water shield was available for purchase. The event generated commitment to social responsibility but also reflected our
approximately 500 orders totaling around 6000 RMB. dedication to serving the community with compassion and
warmth.In addition to the festival we facilitate the collective
purchasing of local specialties from the areas of village
banks transforming them into delicious meals served
in the cafeteria of our headquarters. Notable dishes
include Enshi small potatoes and braised cured meat.Case Changshu Rural Commercial Bank Charity Foundation
The Changshu Rural Commercial Bank Charity Foundation was established by Changshu Rural Commercial Bank with the mission of supporting
socially vulnerable groups. In addition to providing crucial assistance the foundation undertakes a variety of charitable public welfare projects
including educational support for students teaching assistance and environmental protection initiatives. The foundation also responds to major
Nanhua Village Bank is closely aligned with the policies disasters by making emergency donations. In 2024 the foundation's total donation expenditure reached 2.947 million RMB with 2.3259 million
regarding investment management banks and actively RMB provided in cash and 621100 RMB in the form of materials.considers the needs of local farmers. It flexibly offers a range
of products to address the diverse financial requirements
of the community relating to food clothing housing and
transportation ensuring that our financial services are warm the foundation's total donation
and accessible. As of the end of December 2024 it supported expenditure reached provided in cash in the form of materials.
133 customers with rural housing construction loans resulting
in a loan balance of 15.03 million RMB. 2.9470 million RMB 2.3259 million RMB 621100 RMB106 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Centering on Society: Promoting Tangible Livelihood Projects107
Project Cases Launched by Changshu Rural Commercial Bank Charity
Foundation in 2024 Donations for Social Welfare Projects
Lijin Student Assistance Fund
Committed to advancing social welfare the foundation upon
The Bank continuously carries out the Swallow Student Assistance project. In accordance with the Swallow Student Assistance Plan the recommendation of the Changshu Charity Federation
a targeted financial poverty alleviation and student assistance project formulated by the head office of Changshu Rural Commercial donated 448900 RMB to purchase a Yutong ZK6116H6Z1
Bank and with the strong cooperation of each grassroots Party branch of the Bank this year it completed the student assistance and medical vehicle for Changshu Traditional Chinese Medicine
support for impoverished college students in Changshu. The cumulative donation amount reached 224000 RMB. Hospital. The vehicle named the Free Clinic Vehicle of
Changshu Rural Commercial Bank Charity Foundation will
Lijin Teaching Assistance Fund support public welfare and charity initiatives in the region.In celebration of the centenary of Changshu Middle School the foundation donated 200000 RMB to support the renovation of the Additionally the foundation contributed 600000 RMB to the
school's student reading space enhancing the learning environment of this prestigious institution. Changshu Charity Federation for the promotion of charitable
culture. These funds will support publicity and outreach efforts
In the Anyang area of Henan upon recommendation from Tangyin In Yichang Hubei with support from Changyang Xingfu to raise awareness of social welfare activities.Xingfu Village Bank the foundation donated 45 sets of ASUS Village Bank the foundation funded the construction of the
desktop computers to Tangyin Zhengtong Road Primary School "Xingfu Cultural Corridor" at Hejiaping Great Wall Junior
and 50 sets to Tangyin Experimental Middle School. The donation Middle School. This project valued at 200000 RMB aimed Community Development
totaling 211800 RMB established two "Xingfu Computer to enhance the school's internal pathways ensuring safer
Classrooms" with naming rights granted to the foundation. and more convenient travel for students. Changshu Rural Commercial Bank is committed to giving back to society by actively supporting local community development and contributing
Additionally on the recommendation of Neihuang Xingfu Village to the creation of civilized cities. The Bank encourages and empowers its employees to engage in various volunteer activities with the goal of
Bank the foundation contributed 600 liftable desks and chairs enhancing community safety and cultural awareness. Through these efforts we aim to embody the responsible and accountable image of a
to Neihuang County Gaodi No.1 Junior Middle School valued at finance enterprise.
114000 RMB to improve the school's teaching environment.
In March 2024 our Volunteer Association partnered with the
Grand Party Committee of Shimao Community the Liushui
Qinchuan Volunteer Association and the Xinglong Community
Health Service Center to host a volunteer service event. The
initiative featured various volunteer activities including fire
safety awareness campaigns financial literacy promotion and
accessible medical services.Lijin Medical Assistance Fund
The foundation continued its long-term commitment to the To further support medical and health services in
Xinyou Project a provincial initiative providing free surgeries underserved regions upon recommendation by Nanhua
for children with congenital heart disease in impoverished Xingfu Village Bank the foundation donated 300000 RMB
areas. Hosted by the Second Affiliated Hospital of Nanjing to Nanhua County Traditional Chinese Medicine Hospital.Medical University the foundation contributed 100000 This donation supported the Comprehensive Treatment Additionally the Yanzhiju coffee bar in a subdistrict has provided
RMB this year to cover surgical costs and transportation Area of the Acupuncture Outpatient Department aiding the employment opportunities for individuals with disabilities
subsidies for affected children. promotion of traditional Chinese medicine in the Yi ethnic fostering their integration into society and enabling them to
area and providing essential care to local communities. realize their self-worth. This effort exemplifies our commitment
to social responsibility and inclusivity.108 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report Appendix I：Index of Indicators 109
Appendix I：Index of Indicators
Reference of ESG Indicators Reference of ESG Indicators
System for ESG Reports of System for ESG Reports of
Sustainability Report Listed Companies Controlled Sustainability Report Listed Companies Controlled
Contents (Trial) of Shanghai by Central Enterprises of State- (Trial) of Shanghai by Central Enterprises of State-Stock Exchange owned Assets Supervision and Contents Stock Exchange owned Assets Supervision and
Administration Commission of Administration Commission of
the State Council the State Council
Empowering Through
About this Report / / Finance: Fostering
Embracing Prosperity in the Real / S4.4.1、S4.4.2、S4.4.4
Responsibility Economy
Message from the President / / to Expand Inclusive Livelihoods and
Development Enhancing Welfare Article 47
S2.2.1、S2.2.2、S2.2.3
Sustainable Development Management / / Opportunities and
Foster Growth Standardized Supply:
Supporting Development Article 44 & Article 45 S3.1.1、S3.2.1
Responsible Governance and Materiality
Evaluation / G3.1.2、G3.2.2、G4.1.2 Safeguarding Rights andSpecial Topic: Starting with “Agriculture Interests: Prioritizing Article 48 & Article 49S1.1.1、S1.1.2、S1.1.3、S1.2.1、
S1.2.2、S1.2.3、S1.2.4Rural Areas and Farmers” to Enhance Rural Article 38 & Article 39 S2.3.1、S2.3.3 Employees
Revitalization and Benefit Households Diversified Cultivation: A
Party Building as the Pilot:
Centering Path to Progress
Article 48 & Article 49 S1.4.1、S1.4.2、S1.4.3
Setting Sail for a New
Journey and Reaching Article 52 on Society: Humanistic Care:
New Heights Promoting Supporting Employees Article 49 S1.3.4
Tangible Every Step of the WayStrategic Planning and G1.1.1、G1.1.2、G1.1.3、G1.2.1、
Governance as Holistic Governance
Article 50 G1.2.2、G1.2.3 Livelihood Precise Prevention and
a Safeguard: Projects Control: Safety at the Article 48 S1.3.1、S1.3.2、S1.3.3Helm
Ensuring Comprehensive Risk Article 50 Article 52 G2.1.1、G2.1.2、G2.3.1、G2.3.2、
Corporate Control and Compliance Article 53 & Article 56
G5.1.1、G5.1.2、G5.1.3、G5.2.1、
G5.2.2、G5.2.3 Leading the Way in Public
Stability Welfare: Renewing Rural Article 38 Article 9 & S4.2.1、S4.2.2、S4.3.1、S4.3.2、Article 40 S4.4.2
Accurate Disclosure and Communities
Efficient Communication / G3.1.2、G4.1.2
Appendix I：Index of Indicators / /
Digital Blueprint: Lean and
Efficient Journey Article 41 & Article 42 S2.3.1、S2.3.2、S2.3.3、S2.3.4
Optimizing the System Appendix II：Reader Comment Form / /
to Reduce Emissions and Article 29 E5.1.1、E5.3.1
Increase Efficiency
Low-Carbon Actions in Article 20 Article 21
Environment Response to Change Article 22 Article 23 E3.4.1、E5.6.1、11111E5.6.2
Commitment Article 24 & Article 33
Advances Green Finance for Deeper Article 27 Article 28
and Broader Development Article 34 & Article 35 E3.2.2、E3.3.2、E4.1.1A Beautiful
Homeland
Green Concept Operation Article 24 Article 25 E1.1.1、E3.1.1、E3.1.2、E3.1.3、
First Article 26 Article 29 E3.1.4、E5.2.1、E5.2.3、E5.4.4、Article 36 & Article37 E5.4.6110 Changshu Rural Commercial Bank Co. Ltd 2024 Environmental Social and Governance (ESG) Report
Appendix II: Reader Comment Form
Respected readers:
Thank you for reading this report. We appreciate and look forward to your feedback. Your opinions and suggestions are
important for us to continuously improve the our ESG information disclosures and promote our ESG management and
practice. Welcome and sincerely thank you for your valuable opinions!
1. Your overall assessment of our ESG performance is:
□ Excellent □ good □ average □ bad □ very bad
2. Your overall assessment of this report is:
□ Excellent □ good □ average □ bad □ very bad
3. What do you think of our performance in communication with stakeholders
□ Excellent □ good □ average □ bad □ very bad
4. What do you think of our performance in sustainability
□ Excellent □ good □ average □ bad □ very bad
5. What do you think of our performance in green development
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6. What do you think of our performance in digitalization
□ Excellent □ good □ average □ bad □ very bad
7. What do you think of our performance in social contribution
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8. What are your opinions and suggestions for our ESG performance and this report
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